Wells Fargo Bank

"ATM stole my check without depositing or attempting to.east bay office and main branches told I have to wait 10 days before they contact me to get it back to be able get it back to cash it .no credit ,no way to check atm etc so now I’m stuck without a check an bills to pay and they won’t even credit my acc for their faulty machines not working properly .for a supposed professional finance company/bank this is just another in an ever growing line of unacceptable processes I’ve endured with them . I will be continuing with the other bank I’ve been at and closing Wells Fargo accounts .should of known after their nice scandal and scamming ways they got caught for and class action law suits they didn’t care about their customers . If you want proper secure service that care ,you won’t find it at Wells Fargo."

"I can't speak highly enough about Dylan Campbell. He's not only incredibly nice and professional but also consistently goes above and beyond to assist me with any concerns. Thank you!"

"Terrible customer service. I contacted the bank about closing my account and needing to pay for an overdrawn account that they instigated. The first person I spoke with was incredibly rude and disconnected the line from me. The second person kept blaming me for my lack of ability to use a mobile banking app. I provided detailed information about downloading the mobile app from the website page that says DOWNLOAD MOBILE APP. I am not dumb, I am actually incredibly technologically smart and not incompetent like each representative made me feel. Second, I was told that the bank closed my account. I received no information that my account was being closed. It was reported that an email was sent, but that was never received. Additionally, I was not able to add money to my account due to being unemployed and receiving income. It is impossible to keep money in an account when you have no money. I will be telling all of my friends and family to close accounts that they may have open with Wells Fargo and choose another bank. Terrible customer service. You should be ashamed."

"We visited this branch yesterday and were very pleased with their customer service. Paige Chan, was very knowledgeable and helpful. She took her time, explained everything thoroughly, and was able to help us resolve a very complicated matter. We were very satisfied with her outstanding service and would highly recommend this bank and this banker."

"The staff has always been helpful and pleasant to me both on the phone and in person with the exception of one bad experience shortly after I joined. It was disappointing, poor customer service and I feel they should have taken care of the issue. I would have given 5 stars if it were not for that incident. Since then, I have had no problems. I would still recommend Wells Fargo."