Chase Bank

4625 Gulf Boulevard, St. Pete Beach, FL 33706

"Horrible experience. Stay away. Opened and funded a checking account. Paid several bills successfully then Chase elected not to pay one of them to a well known recipient even though I had more than ample funds in my account. I was not made aware of the missing payment until the recipient notified me that the bill was overdue with added interest and fee penalties. Tried to resolve the issue with Chase on the phone and in person. They would not take responsibility for their error. Choose another bank. I did."

"I work at a store in the plaza near Chase Bank. Allthro we don't use Chase as our bank we got into a problem and needed 2 rolls of quarters. The teller was very nice and helped us out. Thank you Chase bank."

"Walked into the St. Pete Beach Branch this morning to set an appointment (an appointment no less) to get my Father-In-Law set up with an new account. After looking at me cross-eyed for a few seconds the lady at front desk advised me they were kind of busy (the place was empty) and that if I left my phone number one of their customer service officers would call me shortly. Never happened suffice to say. Not sure what this bank and it employees at this location and the one in St. Petersburg, by Tyrone do all day. Anyway, stay away from Chase as I believe they are now basically a zombie bank."

"I was in need of obtaining a business account and made an appointment online with Joseph Belcastro. A bit after my scheduled time, a lady approached me and informed me that he wasn't in, she was unsure why he didn't cancel/reschedule but said he would be in later that afternoon. Unfortunately, nobody else was able to assist me. This location clearly doesn't value my time. My colleague has also had a similar experience at other locations and it's become quite clear Chase puts their needs & values before the customer. It's a shame customer service in FL isn't the same as the Midwest."

"OUTSTANDING CUSTOMER SERVICE! Helpful bankers who genuinely care about their customers. I am always VERY impressed with Chase employees; they are committed to superior customer service, answer all of my questions, address all of my concerns, and offer helpful advice. Although we now live in an "on-line" world, with Chase, you can walk into any branch, get counter service, or sit down privately with a banker for assistance. Yes, in January 2020, you can actually SIT DOWN WITH A PERSON, and have an "eye-to-eye" conversation about your finances."