EverBank 2530 State Road 580, Clearwater, FL 33761

"Horrible bank, I recently switched to them because they were offering good rates with HYS accounts. However, I eventually would regret this severely. Their customer service is hands down the most incompetent group of individuals I have ever interacted with in my life. I moved a portion of my savings over to test it out. And shortly after, I realized that I did NOT like their website or app AT ALL, poorly designed and funds moved very slow. So I wanted to transfer out. They charge $25 just for a wire, which is outrageous, so instead I set up an alternate zelle account in my name. This was separate from my primary zelle account, MIND YOU, BOTH zelle accounts and BOTH bank accounts in question were in MY name, so there is in no way shape or form that this could even remotely be considered fraud, considering an individual can’t pretend to be themselves. However, Everbank is so dumb that they accused me of committing fraud against myself, yes you read that correctly. Even after customer service called me to verify the transaction to confirm it was legitimate and tell me you can’t have two zelle accounts, to which I apologized and confirmed which account was the “secondary Zelle account” and stated that I would discard the secondary account and transfer funds the appropriate way, and all was well and it was indeed me making the transfer, they STILL submitted this as fraudulent activity to Zelle and now I’m BANNED from Zelle, and Zelle won’t remove the block until Everbank withdrawals their submission. And everytime I call their customer service they hang up on me. So an essential service I once relied on heavily, I can no longer use do to this companies complete negligence and incompetence. I STRONGLY recommend that you stay FAR away from this company and go with a legitimate bank."

"Had difficulty opening an account online. Could not deposit checks online. The bank locked my account a week later. When you call the number listed online, you get transferred around a bit. I ultimately was given a different number to call, and I was unable to speak with anyone who could address my issue. The whole process seemed a little shady to me."

"I have significant CD investment with TIAA bank. EverBank sent me notices saying my accounts are Dormant. I called the number provided but no one could explain what Dormant means. They said there was no action on your account since 2021. That's because I role my CD,s over which is by definition an active decision. Im pulling my money out of EverBank, I would recommend you do the same. EverBank is a never bank..."

"I have been with Everbank for many years, beginning before TIAA acquired them. No problems ever. The lack of a drive through is a bit annoying at times, but not a deal breaker. Great staff."

"This review is long overdue. I just moved to the Clearwater area and had been researching many local banks to open up an account. The reviews for TIAA were impressive, so I drove over to this location on a Wednesday 8/12, not having opened a new bank account in approximately 20 years, it didn't occur to me with Covid that I needed an appt. I called and Christine Bush answered the phone - it was near lunch time. I explained I wanted to open an account but didn't realize I needed an appointment. She did not even hesitate to immediately book an appointment for that exact time, she let the guard know I would be walking in and the whole process was incredibly professional. Christine is a true gem of a banker and was so very helpful. If you are looking for a financial institution that you can trust and 5-star treatment - then this is the locations/institution for you!"