Chase Bank

"This agency is definitely my favorite. I love all of its staff, super friendly and helpful, the best customer service."

"I have been trying for over two years to get my father's accounts settled to finish up settling his estate. Chase has been the largest hold up for a safety deposit box and less than $100. I have a certified will from the county court clerk and death certificate. They require probate, which the state does not. I was also listed as signer on his checking account and live at the same address as his. They also had copies of his POA and Health Surrogat paperwork before his death that named me. I also have an account under his veteran account . Just sad to cause this much stress and financial burdens, as well as more grief!!"

"Went into the Tarpon Branch only to get a beneficiary added to our multiple accounts. We scheduled and appointment and met with an impetuous woman, Beverly (I think a personal banker) who would not do the beneficiary signature until she "found out more about us".. so we spent the next 1 hour and 15 minutes answering all her questions about "who we were" to include questions about what our jobs were, titles, annual income, investments, etc...Repeatedly we told her that our annual income, etc. was not really "who were were" and we would not answer the question(s). To add insult to injury, in the end, Beverly was unable to complete the beneficiary paperwork because of some computer problem she was having. It was the only reason for our visit! HOW INSULTING it was because you could see exactly what she was after, our $$$s. See we already had a wonderful personal banker, Casey (Alderman and Alt 19 branch) who was not able available at that time, so we went to the Tarpon Springs Branch. (But Beverly already knew Casey was our personal banker when she started all her questioning.) The differences between the two branches is night and day... Casey is helpful, easy-going and a great listener to help solve problems, while Beverly seemed self-serving and quite the opposite. Steer clear of the Tarpon branch unless Casey happens to be there."