Metro by T-Mobile 2367 Vanderbilt Beach Road, Naples, FL 34109

"Jr gave great customer service. Spent a long time until my issue was resolved."

"I have had Metro since 2015. I really have never had bad service or problems when I go to the stores. Sadly my phone a Samsung just could not do it anymore, she was tired and needed to retire. I just wanted a newer phone but did not want to spend a lot of money. I was greeted by the store manager Junior, wow did I hit the Jack pot! I explained to him my situation, fixed income traveling to home for a few months, etc…he explained all the sales etc..he found a quality phone for me at a very affordable price. He told me about the internet package and the table you get practically for free. I told him I was not interested but as I stood three talking and crunching some numbers I thought they are all good deals. I asked him to transfer everything for me and he had no problem doing that. I even had a small episode of feeling weak and he got me a chair and some Gatorade. I am very pleased with my experience. Thank you Junior."

"Asked for an inexpensive phone because I break, wear out & replace them annually. The boy working had a lot of gold on & alot of false confidence . He just kept phone shaming me saying " Oh' we don't have any of the CHEAPY phones because they get bought up quick". He mentioned other options & called them cheapy options about 5 times total. He even yelled across store to ask his coworker if they had any other cheapy options in front of several people . It's funny because the boy working had cheap beat up fake gold / black glasses on. I know that because I'm an Optician & we don't even call our inexpensive glasses cheap to clients. Sad, I went to another store instead."

"Can't beat the prices, no contract, no hassle. But they ought hire a few more folks and train them not to be chatty and exchange recipes for over 55 minute per customer when others are waiting. We all appreciate attentiveness, but today's experience was excessive. Still, by far best value"

"Heather was amazing! She helped both my mom and I get new phones at the very best prices available. She was extremely knowledgeable on all of her products...gave great insight and was very helpful with making our choices. Professional, super friendly and knowledgeable. That's why she wears the manager title...you were such a pleasure!! Thank you again!"