Jefferson Hospital Clinical Laboratory, Chestnut East

"I asked the tech multiple times during the draw if I could release my fist and was ignored. Not only that, but she didn’t bother to release my tourniquet until a good 5 minutes after she was done drawing blood and I was applying pressure. I had a massive ping pong sized, purple lump because of her ineptitude and failure to abide by protocol. I experienced weakness in the arm as well as a hard lump and excessive bruising at the site for weeks after. I filed an official complaint that was “supposed to receive a follow up from the site manager”. Still waiting 2 months later. Don’t waste your time here. They don’t care about following OSHA regulations and hide any wrong doing."

"I am a kidney transplant patient. I have to have labs taken every 4 months. Just had labs taken August 7 2023. Normal labs where sent NJ site. They have to send tacrolimus blood specimen to North Carolina after NJ site finishes with their test. When I had labs taken by Jefferson hospital lab all results where back to my doctor and my chart in 2 days. This is is unacceptable. Still no results for tacrolimus."

"While convenient to Center City, this lab is anything but efficient. It has been understaffed for years. A simple blood draw appointment involves a minimum of 1-2 hours wait. Attempting to arrive when they first open is no different. Jefferson Health should review this lab, setup and efficiency to ensure customers receive the best care."

"I have a clinical aversion to needles (intense phobia and major fainter). I went to this lab for blood work and the 2 angels who did my test were absolutely amazing. They were so good with me and gave me so much grace and care while I was treading towards a full state of panic. They were so nice to me and I am so grateful. They coached me through it and without their expertise and professionalism I probably would have passed out. Major thank you to those two gems ❤️"

"DO NOT USE THEM. Find an independent professional in-network lab instead. The Outpatient Lab is a total joke. Twice they charged me $200 for "diagnostic tests" when the tests were part of a routine doctor's visit and are fully covered by my insurance with Jefferson Hospital which is in-network. According to their own billing department, the reason this happens is because they use the wrong billing codes. When this was pointed out to them the second time, they played dumb, suggested I contact my insurance, or call their own doctors' offices to figure out how to resolve the issue. They refused to lift a finger and coordinate with their own doctors, and billing department to remedy their own problem. I wasted 1.5 hours trying to resolve their own billing, and communication problems before I could even have the tests done. Jefferson Hospital needs to take a serious look at their systems, and their customer service. Jefferson Outpatient Lab should be reorganized or just shut down."