South Bay Plastic Surgeons

"Had an amazing experience with SB plastic surgeons and Dr. Lisa Jewell who did my breast reduction. She is so lovely and knowledgeable and did amazing work. Her insurance and scheduling teams were helpful and responsive getting my insurance approved and the surgery scheduled and her medical team were all amazing."

"This office was highly recommended by my primary care physician. The staff was very pleasant, and Stephanie called me back and gave me a quote over the phone of about $750 to fix my one ripped earlobe. So I scheduled my appointment with my $250 nonrefundable deposit that could be used towards the surgery. When I arrived, I filled out the standard paperwork and there was an arbitration clause that clearly stated in BOLD that you were not required to sign it, so I did not sign it after thoroughly reading it. When I brought my paperwork to the front desk, they said that I had to sign it or I could not receive services. I pointed out to them it clearly states that you are not required to sign, and they said I could discuss it with the doctor. I met with Dr Rendon and Stephanie. Dr Rendon was very professional and kind. He told me it was a very simple procedure, local anesthetic, easy. Stephanie came back with the paperwork with a $2000 bill!! Of course I was shocked and told her that she had given me a quote of about $750 the week before and that $2000 was out of the question. We also discussed the arbitration clause and she said that it was required. She said that she would check into the price and the arbitration clause and get back to me, which she did a few days later. She said the price would be $1000 and I had to sign the arbitration clause, or the other option is they would refund my $250 deposit. She was pleasant and businesslike. I called back a few days later and said a 33% increase from what I was quoted on the phone was unacceptable and the arbitration clause in the contract states very clearly that you do not have to sign it, but then they say you have to sign it in order to be treated. All of this borders on being immoral, and was definitely unprofessional. I was very disappointed, and wasted an hour and a half of my time in the office plus about an hour on the phone through the various calls. You need to give your patients, accurate information upfront, let them know about the required arbitration clause, and give more accurate estimates over the phone. Very disappointed… I will let my primary physician know also."

"Dr Rendon was amazing! He talked me through my procedure and let me know the pros and cons. He listened to my concerns and was very attentive! Following the procedure he also remained responsive with any of my questions and was very patient. Highly recommend!"

"I had a face lift with Dr. Rendon. I'm 2 months post op and very satisfied with my results. He is very professional, knowledgeable, and his work is clean and precise. He was straightforward and honest which I appreciated. I really loved that he gave me his cell number to talk/text with him directly in the days after. I want to especially shout out my nurses in the OR that prepped me for surgery and the ones after in recovery. Yoko and Anna and a male nurse in recovery who's name I dont remember! They were all incredibly sweet, attentive and accommodating. They will take good care of you here."

"So much to say about my experience here eith Dr. Burrell. To note, I have high standards, as I lived in Japan and after that, worked for a Japanese company in a position that required giving service to both businesses and high-end clients (think Olympic tickets and private helicopters). The staff was thoughtful. This was the only place that actually read my initial email so I onew I would be treated as a human instead of a potential sale. When I bumped into issues with getting help from the regular health-care system, the staff knew of a solution to help me move forward. Everything moved faster than I dreamed possible here! Dr. Burrell herself was sensitive to my situation, physically, emotionally, and even financially. The cost was a bit less than I anticipated and the results were far, FAR better than expected, as the US medical system has failed me multiple times. Her bedside manner was fantastic, as was that of the rest of the surgery staff. I was just constantly moved at how human everyone was compared to what I experienced for my basic Healthcare coverage. I'd recommend South Bay Plastic Surgeons to anyone in need of their services, especially Dr. Burrell. I wish I had known someone that could have directed me to her from the start, as I lost so much time bothering with other surgeon's offices in the area!"