America's Best Contacts & Eyeglasses

341 & 343 Cypress Gardens Boulevard, Winter Haven, FL 33880

"this review is a little late but i had an amazing experience here! i went on august 10th everybody was very kind and i did not have to wait long at all for the eye exam. the doctor was very friendly and Whitney was very helpful when it came to picking out a new pair of glasses for me. she took the time to listen to what style i wanted and picked out a few pairs and we came to a decision on some beautiful frames! she also made sure i got the best deal possible i will definitely be coming back for my next eye exam!"

"I had the Absolute Best experience ever at America's Best in Winter Haven, FL. The Dr. & staff were knowledgeable and friendly. Mary was very informative and helpful. I highly recommend this place for all of your eye care needs!!!"

"Worst customer service! I took 4 frames to have lenses put on, over $1200. I was told that because they were my own frames they couldn’t guarantee they would be able to add the lenses. I agreed and understand that there was a risk that they could be damaged in the process, but they were very pretty frames and I opted to go ahead and order the lenses anyway. A few days later the glasses arrived . The lab was able to place the lenses and now I had my 4 pairs of glasses ready, yay! However, when I went to pick them up, as I’m waiting for Jenny to clean them and hand them to me, she literally breaks one of the pairs! Right there in front of me! She makes an “oh” sound and then her co-worker comes over and tells her “I guess you don’t know your own strength “! So obviously, she acknowledged she broke them because she tells her “I guess not!”. Then she turns around to hand them to me and asks me if I want her to put a piece of tape on them?!! What?!! You literally just broke them and you want to fix them with a piece of tape? So I tell her no I want them fixed. She says well we can’t do that but I’ll call my manager. The manager “Mary” then comes out and tells me well I’m sorry but there’s nothing. I can do. She also acknowledges that her employee just broke them and says “she didn’t mean to”. While I can understand she didn’t mean to, the fact remains that she did! She kept saying you signed a waiver. I told her I did and the glasses made it fine, the lenses were placed and the glasses arrived to the store intact! Then she literally breaks them right there and then! Again she acknowledges thst her employee broke them but keeps trying to minimize the fact that she ruined a pair of glasses! She then tells me, I can pop the lenses out and reimburse yo for the lenses, but I would still end up with no glasses and a broken frame! Then to top it off, when I tell her what poor customer service this is, she tells me “oh I wish I hadn’t opened the box this morning and told you that your glasses were here! That was good customer service “ what? You calling me to let me know when my glasses arrived ? That’s the extent of your customer service?? Amazing! I spent so much money in this place and this is the response I get when YOU not the lab, not the shipping carrier, but YOUR store broke my glasses right in front of me?? I am filing a grievance in writing as well and would hope that the company makes this right. She should have offered to replace my frame considering they glasses were broken there and not during the lenses install process. I would have rather known the glasses had broken in the process of the lab install because I knew that was a risk. But to have them arrive well and then watch their employee break them in front of me and do nothing about it!! ?? Unbelievable!! Add if the picture to see the broken left arm."

"I looked around for frames that met my needs. They have a nice variety and price ranges. Ryan, Mary, and Zuly were helpful. Double Check your insurance and this provider. I found frames I like for $99.⁰⁰; but, they do not take my insurance. I will be back to spend cash, if I cannot locate a provider (taking Premier Vision). Read Reviews. There was no "wait"; but, others did have appointments."

"My daughter lost a screw on her glasses during a soccer game, we came in without appointment and in a rush and they took care of us immediately. Tried to pay for the service but they wouldn’t let me. Michael did a great job taking care of us. I highly recommend this store for its customer service."