Rack Room Shoes

"Nice store helpful staff. Low on sizes in stocks, though. Liked a bunch of shoes, but out of my size on most"

"Great selection, great prices, and the staff is very helpful. My favorite shoe store in the ville."

"Very friendly and helpful. They didn't have my size but were able to get my size ordered and shipped to my house and I still got the buy one get one half price. The store was very clean and all the shoes in their place. It was very easy to see their selection and see their shoe sizes. Very happy customer."

"Now having had my experience and reading prior reviews I feel as though the major problem with this store is the customer service sales reps. I was greeted as I entered and at that point was not asked if needed any help just every once in a while a peeper looked to make sure I wasn’t stealing it that’s how I took it since no formal dialogue was exchanged now I was there for some time looking for a pair of boots however they had nothing in the style I was looking for. I feel like all their shoes resemble each other there are no real choices only this in black n brown with one or two straps it looked like all the boots were pretty much the same. I did find some clearance tennis shoes and went to check out and was help by a solemn faced clerk who basically acted as if ringing me up and taking my money was an issue . Don’t believe I’m going back"

"Just had a completely appalling experience with the store manager. I was shopping with my 2 young children ages 4 and 1, shopping for shoes for all 3 of us. My 1 year old sat in the stroller for half the time and then I took her out to try shoes on. After this she acted like a typical 1 year old- grabbing shoes and running down aisles. I of course returned shoes to proper shelves and boxes and grabbed her when she would run off. It is always stressful shopping with little ones. The store did not have the right sizes of shoes in the styles I was looking for for my children, but I found several pairs of shoes for myself. I decided to leave and come back by myself since there were only shoe options for me. Never once was I offered any kind of assistance or help or anything. As I was leaving the store, I said “I’ll be back later by myself.” The manager turned to the other guy working and said “see, I told you.” I turned around and he continued to say “destroy the store and not buy anything.” I said “excuse me, were you talking to me?” He turned around and said “no” then turned back around and again said “destroyed the store.” To clarify, we left 3 toddler girl shoes on the floor because I could not find the right location for them and thought this will just be easier to let the employees put them back in the correct places. I could not believe this manager’s rudeness and audacity at a family shoe store. I like Rack Room shoes, but this manager was completely out of line and will make it hard for me to shop there in the future."