Labels Resale Boutique

"Did not look thru what I brought in to sell"

"**Edit: Immediately after I placed this review, I was contacted by an employee who patiently explained the systems error that caused the item to be relisted, and provided some context re: the challenges of keeping track of inventory across several stores. I really appreciated the intentionality of reaching out and taking time to chat over the phone, as well as their effort to rectify the error. As a result I’m revising my review and want to apologize to the staff for lashing out in my initial frustration. To the owners/managers, please give my kind regards to the employee who reached out to me. Twice, I placed an order online for an item through their online store (the same item), and twice the order was canceled and relisted. After the initial cancelation email, which did not state a reason, I wrote to their team and someone emailed back claiming that the order was canceled due to the item not being available anymore. An hour later, the item was relisted. I purchased the item again thinking it was a system error, and sent an email politely letting them know of the issue and expressing a hope that it wouldn’t happen again. A day later, they canceled the order again, and within the hour relisted the item. This company’s lack of transparency and lack of customer service is highly suspect, and if they choose to discriminate in who they sell to then I’ll take my business elsewhere."

"I am not a shopper and am clueless and uninterested in fashion so was at a total loss looking for a homecoming dress for my daughter, not to mention I needed to stay within budget. The store associate at Labels Resale put me completely at ease though, directed me to dresses that would fit the size and occasion and of course the dress she handed us to try was the keeper for my daughter! It looks amazing on her, still had tags for $250 but we got it for $100 along with a cute pair of jeans reduced to $15."

"This is my favorite spot to get amazing brands at reasonable prices. They are awesome!!!"

"The only reason why I am giving this location a 3 is because the manager was extremely nice and understanding. I called to complain today about the treatment her sales associate gave me, which was extremely rude (black short hair with eyeglasses)."