Rack Room Shoes

"1751 N Central Expy STE F, McKinney, TX 75070 Came here around 12:55pm on 8/16. Cashier was very rude. I was attempting to return shoes. I didn't have paper receipt but I had online purchase History on rack rooms website along with an order number. She didn't even attempt to look up my order she just told me that "we don't do that". I called Rackroom in Allen Outlet. The ladies there took their time trying to find my order until they realized they wouldn't see it because it came from another store. I really appreciated their effort. I then called the store where I purchased the shoes. They also looked up my order with no problem. Told me to go to any close location and tell the staff to call them. I went to the Allen outlet location and returned the shoes with no problem. The woman at the first location 1751 N Central Expy STE F, McKinney, TX 75070 was rude and didn't try to help me at all. I also feel she was racist and that she was happy to turn me around. It really hurt my feelings."

"The store clerk Crystal will be reported immediately to the corporate office for her racial profiling and rude demeanor as my family and I were in the store to purchase and exchange a pair of shoes. She followed us around the entire time, and no one should be subjected to that type of behavior or be allowed to manage any place of employment with racist behavior toward certain types of customers. This will be addressed immediately. Rack Room should be ashamed to have a person like this represent any store branch. Just because she is unhappy and miserable with her personal life, does not give her the right to mistreat customers, bottomline!"

"Rack room shoes has the worst customer service. I bought these shoes one week ago. Wore maybe twice and started to feel like they were too big, which in my past experience with sizing issues has never been a problem especially if you are making a exchange. Brought them in to exchange it for a size that would feel better. The manager (who was wearing no name tag-dark hair bright eyes) rudely told me they would not allow me to exchange them. She was not friendly whatsoever and was very condescending. She explained the policy which is very frustrating when places like Amazon, target, and footlocker are so amazing with their returns. Will not be shopping here any longer especially if exchanges of items less than a week old are not allowed. You’ll find much better service at another store!"

"The service is poor，I went in on Sunday and didn't pay attention to their off-duty time.I saw a pair of shoes that I was interested in, so I picked them up and looked at them.Put it in placeThe salesman came over unhappy and said please don't touch it。If you want to get off work, you can say that you are closing.I'll leave at once. Service personnel with this attitude will not go again in the future.The boss will have such employees.Good luck to him."

"Returning 2 pair of shoes on 5/3 that were purchased on 5/1, was helped by the female assistant manager with dark slick hair. Wedges had been worn for only a few hours and only Inside. They were cork bottoms and the cork started peeling off. She didn't apologize but was rude as though I was returning something that had been worn for weeks. The other pair was not worn at all. I WILL NOT BE BACK"