Avecina Medical - St. Augustine

"I went here because other ratings were very high and I was not disappointed. The check-in is super convenient. All of the people working. There are super nice and they really took their time with me. I feel a lot better after my visit. I would recommend highly."

"The receptionist at the front desk could use a crash course in customer service/manners! One of the rudest I have seen. Was unwilling to call to verify insurance. Was slamming down the phone. Snapping at the other coworker. Just plain rude! She was harsh and unwilling to help. We are new to the state and to town. My daughter was sick and needed seen. She kept asking me if I was sure she had insurance. Literally told the other coworker that we were new and she went trusting that we actually had insurance right in front of me. We had to pay $195.00 to get her seen. I went ahead and paid because she needed seen and I wasn't going to run all over town with a sick kid. She had the insurance card and numbers and just refused to be helpful. We definitely will not be back here and do not recommend stopping in to this location. Even her coworker was trying to get her to calm down and be respectful. What a shining star she was. I am not sure if it's cause we are new, because we were not a regular here or if she just doesn't like her job that much. Either way. Her lack of humility left a bad taste."

"For the past decade, Avecina Medical Urgent Care has been a vital part of our family's health journey. From the moment you step in, the staff treats you like family, providing exceptional care that has helped us avoid many hospital visits. One of the best aspects is their efficiency; I’m usually seen within 20 minutes, which is a blessing with kids. My 4-year-old loves visiting the clinic so much that he often asks to stop by just to say hi to the doctors, saying, “Mommy, they always make me feel better!” I’m incredibly grateful that Avecina Medical is part of our community. Their compassionate care and dedication have made a lasting impact on our family. If you’re looking for an urgent care clinic that truly cares, Avecina Medical is the place to go!"

"7-27-24 My clinic experience was great! The front office staff Mike and Keshia were wonderful! They were most friendly and helpful when i had trouble signing in online! I am not very good with technology! Dana the PA-C was very professional and knowledgeable and took extra time to explain everything about my situation! I was so pleased with Amber my nurse too! She was very thoughtful and took great care treating me in the clinic! It was a 5 star visit thank you!"

"They were absolutely excellent and made everything very easy. They were very efficient, professional, and treated me with a lot of kindness. I had little to no voice when I came in, but they were very accommodating, understanding, and helpful. Thank you Avecina for being located so conveniently for me. I would give more than 5 stars if I could. I will definitely come back if I need to in the future. They were one of the most friendly (if not the most friendly), urgent care centers I've ever been to. Thank you for everything Avecina Medical."