Serenity Day Spa 209 Madison Street, Alexandria, VA 22314

"My wife has been there twice recently. Both times, staff were 10 minutes+ late even though she was their first appointment. Literally no one on premises. No water or liquids provided. They offered her a 25% discount this time but also charged a fake “service fee” of $29, so pretty much a wash. This place has really gone downhill. Won’t be returning."

"Update: Increasing my stars as the manager reached out to me and was very kind about the whole situation. Thank you!! We scheduled a set of pedicures and massages for Mother's Day. First, they told us to come early to help with their scheduling and we did - even ending our brunch early, but then they had us sit until our original appointment time. Upon check in we confirmed we would have one regular and one pre-natal massage. We did our pedicures first, which were great. My pedicurist confirmed my massage at the end of my pedicure and had me wait in the relaxation room. I waited 30 minutes before going and asking what was happening with my massage where they proceeded to tell me it had been canceled. This was after several points of confirmation along the way. They then told me it wasn't their fault rather the manager's fault, who was not there. But they had ample opportunities to tell me it had changed since I had been there an hour and a half already. Then they told me it was because I was in my first trimester (I am not, I'm well into my pregnancy) and I had never said that. So then I had to sit there waiting for my friend to finish. The whole thing was frankly really mismanaged. It is not easy for moms to take a day to go pamper themselves and they not only didn't provide what they confirmed they would, nor did they even tell me that it was canceled, but they didn't seem to care or even try to rectify it. I would not recommend this place until they get things together better. Truly a disappointing experience on what was supposed to be a nice day of celebration."

"Serenity Day Spa in Alexandria offers an exceptional experience, and Allison's massage skills are truly wonderful. Her expertise and attentiveness create a deeply relaxing and rejuvenating experience. Additionally, their facials are excellent, leaving your skin feeling refreshed and glowing. A visit to Serenity Day Spa promises a blissful escape and top-notch pampering."

"I have been going to Serenity for years. The spa is a calming environment. And while all of the massages I have had there are wonderful, Alison is a step above. I think each moment is the best and most relaxing and then it just keeps getting better. I am so grateful to her."

"Wonderful day spa! I have received several treatments here and the service is amazing. Alison is the BEST masseuse I have ever had. She takes the time to understand my body’s needs every time I visit. She is charming, compassionate, and skilled. I would HIGHLY recommend booking an enhanced massage with her! The ambiance leaves a little to be desired. You have to walk past open service rooms where people are getting pedicures to get to the relaxation room. But the spa is always clean, there is fresh water and tea. Honestly well worth the price."