Planet Fitness 6605 Manatee Avenue West, Bradenton, FL 34209

"My husband and I have not exercised for a few years for various reasons. A couple of weeks ago we decided to change that and walked into Planet Fitness on Manatee. What a great first impression! Everyone on staff was so friendly and helpful. They took us on a tour of the facility and explained various pieces of equipment and a few different membership opinion. We chose the one that best suited our needs knowing we can change it down the road if we want to. I’ve never seen such a clean facility. Workers are always dusting or mopping and encourage gym users to wipe down each piece of equipment after they finish. I just went to an exercise room in a 5 star hotel this morning, and no one wiped anything down after use. I love that PF is a JUDGEMENT FREE ZINE. It can be intimidating going to a gym after so long and being very out of shape. If this describes you, hop out of your chair and check out PF. Why not be the best you can be? Janie Ashworth"

"Dear Planet Fitness management, I am writing to complain about the unprofessional behavior of Brian, an employee who worked a late shift on June 16th, 2024. His actions and demeanor were not only unprofessional but also damaging to the reputation of your fitness center. During our interaction, Brian displayed a complete disregard for customer service ethics. He refused to answer questions, behaved rudely, and ultimately prevented me and my guest from accessing the gym, which directly contradicts the service for which I am charged. Furthermore, without any prior notice or explanation, my membership was terminated via a call from an unfamiliar person (who didn't even introduce themselves). Despite this termination, charges for the membership continue to be levied against me (including the new year's cycle initial fee). I strongly dispute any claims of rule violations as alleged by Brian, and I possess records to substantiate my compliance with all fitness center regulations. Therefore, I request the following actions be taken immediately: 1) A thorough investigation into Brian's conduct on June 16th, 2024. 2) Restoration of my membership and a refund for the months I and my guest were unjustly denied access. 3) Implement measures to prevent such incidents from recurring, ensuring no other customers experience similar treatment. This experience has left me with a negative impression of Planet Fitness. I believe the prompt and fair resolution of this issue is crucial in maintaining the integrity and customer trust in your brand. Thank you for your attention to this matter. I look forward to resolving this unfortunate situation."

"The cleanliness of the facility is outstanding, and it's clear that the staff takes great pride in maintaining a spotless environment. This attention to detail makes my workouts far more enjoyable and stress-free. The staff's attentiveness is another standout feature. From the moment you walk in, you're greeted with friendly smiles and helpful attitudes. They are always available to assist with any questions or needs, ensuring that every member feels valued and supported. Brian in particular is an outstanding staff member and always makes us feel welcome. Additionally, this gym benefits from a lower volume of people compared to other locations. This means I rarely have to wait for machines, making my workouts efficient and uninterrupted. It's a perfect spot for anyone looking to have a productive and pleasant fitness experience. Highly recommended!"

"Recently had a chance to use my Black Card membership while working remotely in FL for a month. I can tell you this location is spacious, well maintained/clean. In addition the staff is very good. They are helpful and not just behind the desk. They are on the floor interacting with customers, cleaning and maintaining equipment. I would certainly recommend this location to any PF member."