First Stop Recovery 6241 Thomas Road, Fort Myers, FL 33912

"Heads up to anyone who gets their vehicle repossessed in the collier county/lee county area. If your vehicle is sent to this tow yard a representative on the phone will ask for $25 in cash for a “administrative fee” a “holding fee” or a “fee to retrieve your items” this is illegal as per the Florida statue 537.012 “ the lender shall afford the borrower a reasonable opportunity to remove from the titled personal property any personal belongings without charge or additional cost to the borrower.” I called this location on 4 separate occasions where the representative strong armed me into this, I have recorded audio and video proof of these people asking for $25 (or even $20) from me on several different occasions, this is UNLAWFUL and you should always contact your loan provider for further clarification. They ask for the money in cash as it’s untraceable and only until after I informed them that I paid my lien did their response change. Repo people are scum of the earth and karma will come back to them"

"Outstanding over the phone an in person customer service, even though I got my car repo from them. Honestly cant defame a good company just because you get your car repo and have to pay extra fees, stuff like that would not happen if you pay to begin with."

"Just recently got my car repo’d, customer service was not bad but they tried to steal $25 from me as an “administration fee” and they asked for cash only when I opted to pay with my debit card. I immediately called my car agent and he told me they are not supposed to take any money from me. When my car agent called 1st stop recovery to verify of this issue the lady had the nerve to say “it must have been a misunderstanding” (only way for her to save herself and this bad company from collecting illegal money from customers). Guys BEWARE of this company when they ask you to pay $25 at the time of picking up your car, call your car agent and ask if that is correct first. They also broke the inside of my door handle trying to open the door with a lockout kit and scratched it. They are TERRIBLE. 0 stars for me If I could."

"We had a wonderful experience with all 5 of the employees that we dealt with. They were professional and had great patience with our complicated vehicle. They had to remove a 40', 5th wheel that has a dry weight of almost 18,000 pounds. They kept us informed of everything they were doing."

"The customer service here had me lost for words. I called on Monday and the gentlemen who answered the phone was kind, professional, and thorough. When I arrived this morning to pick up my belongings, I was greeted with that same politeness. A gentlemen came out to my car and told me where I needed go and when I got to the office, a sweet young southern belle greeted me with a pleasant smile. Once I signed the papers I needed to, they had another woman bring my belongings. She road her golf cart right up to my vehicle and loaded the trunk for me. I was really surprised to have received such impecable service. This establishment really is exceptional at what they do. My only complaint is the inconsistency with displaying there hours. Here on google it say 9-3:30 Mon-Sat, when I went on Saturday they were closed but had a sign that said 8:30-6 M-F, and when I called I was told they're open 9-4 everyday. Once they get that situated, they're perfect!"