MassageLuXe

"I scheduled my first visit for a facial in November 2023 and immediately became an Epic Member after this fantastic experience. Their amazing and awesome Aesthetician Alexis, is professional and extremely knowledgable and will guide you with each visit as to what is personally best suited for you. She is an absolute delight to work with and I always look forward to my appointments! I have had three different type of massages; deep tissue, hot stone and swedish with Jamie and she does not disappoint! She is very attentive as to my needs with each visit and always checks with me in advance to see if I am having any issues that may require special attention or not. The front of the house staff members are on point with their product knowledge, polite, professional and easy to work with both in person and on the phone when making appointments. Always smiling and happy to do a great job! This membership is my one indulgence to "take care of me" and I love it! Thank you Massage LuXe!"

"If you frequent Massage Lux Palm Harbor and you have not experienced a facial with Alexis then you are totally missing out! Alexis is one of the best aestheticians I have ever been to...even as good as some of the best at Safety Harbor Spa...give yourself a treat and book a facial with Alexis! You will not be disappointed ♥️"

"If I could rate this zero stars I would. They LIE to you about their membership so DO NOT sign up for it. They say you can transfer massages, but fail to tell you that they charge a $20 fee to do so (even when you ask second time, before signing up, to confirm it is easy to transfer a massage and they STILL don't tell you about the fee)!!! Then, when I say I want to cancel my membership and not get charged for the next month, I am told to call on the 1st of the month. I do so, as I set a reminder in my phone to call and cancel, and I am told it is too late that I was already charged for the month of August. I am told that I needed to call the last day of the month!!!!!!! I tried to cancel the membership when I scheduled my last massage and was told to call back on 8/1 because I couldn't cancel before then. Then I am told the manager will call me back by EOD when i am told they won't refund my credit card. It has been a WEEK since, no call. So, I call this morning and then I am basically told too bad, so sad, "my front desk girls would never tell anyone that" which basically is calling me a liar. Why on earth would I make that up?!?! And then proceeds to tell me that I have to GO IN PERSON or write a CERTIFIED LETTER and send through USPS to cancel. Again, I am told by the manager that "my girls would never not tell someone they have to cancel in person." She also refused to refund me for the month of August. Overall, I would warn others DO NOT signup for a membership. Also, do not sign the agreement without reading it front to back, word for word. They DO NOT explain it fully and I am assuming it is because they don't want people to know. I am reporting them to the BBB as this is absurd to me and very unethical. I am sure it has happened to others too."

"I've had many massages before and this was by far the worst ever. I'll mention that the girls up front were very pleasant. The facility itself was nice and clean. My complaint is that I was assigned to a woman massage therapist that was probably 80 plus years old. I selected "deep" or firm for the level of massage on the paperwork and also verbally told her that's what I would prefer. In no exaggeration, she spent an hour rubbing lotion on my back with zero effort, absolutely no massage took place. I'm assuming she is too old to put force into it and I'm not really sure why she works there if she cannot perform even the mildest massage. Their policy is to leave within 30 minutes and request somebody else. When you're in the moment and naked on the table, it's extremely awkward to ask the therapist to stop what they're doing and basically tell them that they are doing a terrible job. I also laid there thinking maybe she starts off this way and will eventually begin the massage. And given that you're laying on the table not watching a clock, you have no concept of how long it's been. I called the next day because I still was too uncomfortable to say something and risk putting her on the spot but of course nothing was offered as far as a redo massage to make up for it. I also read many other reviews saying the exact same things that I just did, so I'm really not sure how and why she works there being that old and unable to do her job."

"I have had a massage twice now, and each time has been very good. I just wish that you would receive a full hour that I paid for not 40 minutes. I understand 5 minutes before and after your session, not 10 minutes."