American Building Contractors Insurance Restoration Services

"We felt compelled to write a review after our experience with ABC went from excellent to bad. The process including communications, timeliness and insurance payments went well until the work began. The work is actually done by “Sub-contracted” roofers and not ABC employees. When our roof tiles were delivered and distributed to the roof, the crane crushed our driveway causing heaving, sinking and crushing to the point of it being completely ruined. We acknowledged a crack and not being level but we could have lived with that for many years. We just hoped to come to a compromise with the replacement. Instead the sales rep Kirk told us they were not liable since we signed a waver but it only stated they weren’t liable for cracks - even though the site supervisor who saw it happen said they would take care of it. The owner offered a tiny fraction of the replacement cost as a good will gesture and said if he would offer $1,000 more if we would refer them to another home for a new roof which we felt was irrelevant to their responsibility for the driveway. They also failed to pick up the final materials for 2-3 weeks which blocked our garage. When we moved it to the sidewalk for pickup, it got hit by a vehicle and sent black mortar stain all over the road and sidewalk which we were unable to clean up on our own. They committed to sending someone to clean it but no timeframe or communication about when until they actually showed up unannounced. We also did not appreciate the sale rep showing up at our door unannounced numerous times before the work was done asking for additional payments. We prefer to pay off invoices not verbal requests."

"We hired ABC to replace our metal roof on Pine Island and then after an excellent job on that one we hired ABC again for our home in Cape Coral. Both metal roofs of excellent quality and attention to detail. Thank you Nick."

"ABC crew did an incredible job replacing my roof damaged by Hurricane Ian. Nick was helpful every step of the way. ABC is definitely a Five star company. I would recommend them without hesitation. Thanks again Nick."

"Kirk House and the rest of the team did an outstanding job handling our reroofing project. Kirk went above and beyond keeping up with all of the parties involved. If I could give him a rating of 100 I would as a 5 star isn't good enough. Professional, knowledgeable, great communication and a wonderful person."

"We acknowledge supply chain issues and the volume of work post-Ian had an impact on the timeliness and quality of our roof replacement. That aside, our review is a tale of two companies. ABC did a fantastic job submitting all the paperwork to our insurance company, and being there for us during two roofing engineer surveys. All of the ladies in customer service were professional, and worked so hard to get answers for us. They deserve 6 stars. Once our job turned over to scheduling and production, ABC was a different company. Communication from schedulers was sporadic, and at times unprofessional. We discussed those issues directly with senior management. The roofing subcontractor “team” that we had left tar all over the driveway during dry-in, in addition to two shirts and a beer bottle in the yard! This team was also very busy according to ABC. So busy, that we waited close to 6 weeks with tile on our roof while waiting for them to return to finish the job. It was frustrating seeing other ABC roofing teams on our street finishing roofs that were started long after ours. We had numerous problems after the roof was installed. ABC Superintendent Gabriel was extremely patient with us, and worked diligently to fix the problems left by the roofing team. Senior ABC management facilitated the repair of our driveway that was damaged by a subcontractor while loading tile on the roof. Four months after dry-in, a pressure washing crew got most of the tar off our driveway. Based on our experience, it is difficult for us to recommend ABC."