U-Haul Moving & Storage of Cape Coral and North Fort Myers

"I wish I had the customer service representative that assisted me, she was caring, compassionate and honestly if it was not for her I don't know what would have happened. She helped me get out of a horrible home life. She didn't know what she was saving me from but she is an angel. Thank you from the bottom of my heart, Thank you!!"

"I spoke with a really nice young lady named Genesis on the phone who helped me solve issues and complete my reservation that had been changed . So thanks U-Haul for making things right after issues at hand came with a wonderful resolution!!!"

"DUMPSTER FIRE WARNING: WHATEVER YOU DO DON'T USE U-HAUL!! Staff is rude, unorganized, location staff useless, storage units not secure from anything and you will just about lose your mind and your things. It began with our reservation being canceled multiple times, with no explanation from staff. We were quoted a wrong price for the trailer. The moving truck and trailer were promised to be at the pickup location the day we were scheduled. Only the truck was there when we went to go pick up a 20 ft moving truck and a large car trailer. I had to drive to a much further location to then pick up the trailer. Staff didn't even apologize or attempt to correct their issue, they just told me it's at X location you have to go get it yourself. Incurred multiple charges after that were not disclosed. Staff at every location was extremely rude and unhelpful. When we arrived at the drop off and storage location at our destination we were informed that "our storage unit was not ready, we needed to wait two days and pay for two more days of both rentals". Then we called U-haul customer service directly since staff and management were useless. Customer service sent us to another U-Haul location a half hour away after driving 32 hours. At this location we were able to check in and move some belongings into the unit and return the trailer. But, since the location was treating for pests they were closing early. That should have been a red flag to run. We had to pay for another day of rental due to this issue. Once unloaded and belongings stored and secured. A few days later I went to get an item from the storage and the staff informed me of the infestation. That they were "taking care of it, and would be resolved promptly". At this time there was no noticeable damage. We figured U-Haul was maybe for once doing their jobs. Nope. We were wrong. Big surprise. A week later I returned again, still not resolved. It had gotten way worse. The conditions were deplorable. The building smelled horrific, you couldn't even go into the building without dry heaving. You heard the rats running around on the metal and had to bang on the door to chase them away before opening your unit. Our belongings were absolutely destroyed by this point. From furniture, toys, clothing, baby items, mattresses, tools, and keepsakes all chewed and covered in rat urine and feces. About a month later we finally were able to move out. We were forced to throw out more than half of our belongings due to the lack of urgency. We were just told to file a claim online and basically we were screwed. The claim was filed. Haven't heard anything yet. It was headache after headache with this company. Not one employee wanted to do their job or take accountabiliy for the issues. We weren't the only unsatisfied customers after speaking with multple unsatisfied customers with similar experiences. This is when we learned of people "living in units". This was only word of mouth not through experience. It does make sense, food and filth attract vermin. Needless to say we won't ever use U-Haul services ever again. Neither should you. Save yourself the headache, money, and surprises both financially and in experiences. I will say it again. WHATEVER YOU DO DON'T USE U-HAUL!!"

"I've used this location 3 times for pick-up truck rentals. It's clean, they have great hours and availability. It's very large, has good inventory most of the time, and leasing is easy for the average person. I also like that it's U-haul only (not a separate business renting Uhauls as a side business). I drive from SW Cape to rent here because of the ease of access. I had keys in my hand within 5 minutes at the last rental by logging into my online account, making the reservation in advance. I also like that if I bring the vehicle back sooner than planned ie kept 4 days instead of the 5 days I leased, I get a credit back for the unused day."

"I think its insane how convenient Uhaul and their staff have changed the truck rental experience. I returned my truck after hours with no hiccups. Any time I needed to speak to someone, I was able to get someone on the phone. Even after store was closed. From the time I picked up my truck until the time I returned I had someone on hand to help whenever I needed it. I also left an important folder in the truck and the staff was nice enough to mail it to my new apartment. I could not be happier with the service. Thank you so much for all of your help. Your staff is amazing!"