Enterprise Rent-A-Car
8501 49th Street North, Pinellas Park, Florida 33781
About the Enterprise Rent-A-Car
Welcome to Enterprise Rent-A-Car, conveniently located at 8501 49th Street North in Pinellas Park, Florida. As a leading provider of car rental services, we are committed to offering a seamless and hassle-free experience for all your travel needs. Whether you're planning a family vacation, a business trip, or simply need a temporary vehicle, our diverse fleet of well-maintained cars, SUVs, and vans ensures you'll find the perfect ride. Our friendly and knowledgeable staff are dedicated to providing exceptional customer service, ensuring your rental process is smooth from start to finish. With competitive rates and flexible rental options, Enterprise Rent-A-Car is your go-to choice for reliable and affordable transportation. Visit us today and discover why we are a trusted name in car rentals.
Photos of Enterprise Rent-A-Car
8501 49th Street North, Pinellas Park, Florida 33781, United States
Opening hours of Enterprise Rent-A-Car
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
09:00 - 14:00
Sunday:
Closed
Reviews of Enterprise Rent-A-Car
"My husband & I showed up on a sat with only 15mins b4 closing. We pretty much knew we wouldn’t be able to rent a vehicle with such little time. Yet, the young blond man at the desk was very patient & explained what info/documentation we would need to get a rental later. I didn’t want to reserve & put a hold on my card if we were unprepared with our paperwork. We are going to reserve one online to make it easier. Will update my review after we actually rent one. UPDATE: Only had 1 small hiccup in checking in to pick up the car, but was resolved by the manager. Car was awesome & return/check out was easy. Will be returning for my next venture!"
"BE WARNED! I called to make a reservation, And the agent told me that this location had a compact car. When I got to the location, the gentleman told me that he has to charge me more money for the car because they don't have the size car that I reserved. This is a very dishonest practice, and they take advantage of people when you are stuck. Enterprise. used to be a good company, but they have gone way downhill. I will not be back. CONSIDER YOURSELF WARNED!"
"I started out with a 1 star review for all the mess up that I endured, but in the end Miles and Joe were especially hard working to resolve the issues. Would be 5 stars if Corporate and Area Manager had done their job. I was advised to rent a car via website in advance to insure my vehicle would be available. I was to be picked up this morning at 9:30 AM. After a long battle Miles and Joe went way out of their way to get me a vehicle that I needed. Details : I got a call at 9:15 AM and was told by Miles at the Largo Location - they only had small cars. I rented an SUV because we have 5 people plus luggage and supplies. Miles said to me that a reservation is not a real reservation it is just a "place holder" and maybe they will have the car you requested. I have lost an entire day It was a long haul and lots of struggles After many many attempts to call several locations I Finally reached a couple other locations. I had a call back to do for Pinellas Park location, with Alexis. She had told me at 10:30 AM that she would DEFINITELY have SUV's by 1:00. When I finally got through after 15 mins on hold she told me she only had Corollas. This had been all day with ERC because they do not give their staff the ability to make sure all reservations are satisfied. I have been on line and was told 2x regional management will call me to resolve. No calls. I have now been told Area manager (Carly), will be notified to resolve. I even called the Corporate Office to no avail. No one wanted to help the location satisfy the reservation. Corporate didn't even care what had happened. I had called another location around 10;15 AM and it was confirmed that they were told all this area was getting cars by noon they were coming from Tampa Airport. The other local location was not getting any SUV's. Sadly this was an epic fail as the cars were not brought in and the locations left to struggle with whatever units came back. I have been a 40 year + customer. I am about to lose my $3000 vacation rental because Enterprise does not care about meeting their promises and then the staff like Miles and Joe are having to try and mediate with the customer. Enterprise needs to up its game. There are many competitors and honestly ERC is the most expensive. Give your staff the tools to make the customer happy. If you get a complaint call the customer. 1st thing stop that bait and switch idiocy. Guarantee the reservation. There is absolutely no advantage in booking on-line ahead of time because they won't guarantee your choices. This puts a big strain on their staff. Big thanks to Miles for finally pulling it out of the fire and to Joe for helping things along. For the message below about looking into things....Ummm if you read the original review you would know that I had already contacted ERC several times all the way up to corporate level."
"Recently rented after an accident, days before a 600 mile trip. I have a disabled daughter and require specific space for her power wheelchair. I was shocked to learn that Enterprise does not guarantee your choice of vehicle, not even the class is guaranteed. (They do their best to have a vehicle in the class you reserved but NO GUARANTEE) I'm sure I'm not the only one where this would cause a huge dilemma. Luckily, my everyday calls to check availability paid off, a vehicle in the class I reserved was ready at my reserved pickup time. I've rented from Enterprise many times over the years. Usually, the vehicle is fairly clean and has some bells and whistles. The van I got was filthy. There was something splashed on the inside of the windshield, there was an inch or more of crud in the bottom of the rear sliding doors...and there was no XM RADIO. Every vehicle I've ever rented from them from Bham, Alabama to Florida for the past 15 years has had satellite radio. This certainly didn't help my 600 mile drive. Next time I rent, I think I'll shop around."
"I cannot praise Joshua from Enterprise enough for his exceptional service and professionalism. My recent experience extending my car rental over the phone was nothing short of effortless, thanks to his expertise and efficiency. I explained that my car was still in the autobody shop and would require a rental for another couple of days. Without hesitation, Joshua assured me that he would take care of everything. Thanks to Joshua's exemplary service, Enterprise has earned my loyalty."
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