Dr. Richard Michaud 7780 Cambridge Manor Place, Fort Myers, FL 33907

"This is a long review but PLEASE READ if you’re considering going to this practice. I first want to start off by saying that I have never in my life given a 1 star review, because as a business owner I know how detrimental a bad review can be for any business. With that being said, I feel 100% confident in giving Dr. Michaud’s office at Apex Endodontics the worst review I can possibly give. I received a root canal with them in March 2023 prior to my wedding & everything went smoothly. At that time they seemed completely professional & friendly. Come November 2023 I needed another root canal, so I called Apex’s office & scheduled with them on the 14th of November. The day before the appointment (the 15th) they called and cancelled on me, & rescheduled for the 28th of November for later in the afternoon. On the day of that appointment I had to call & cancel due to an emergency (early in the morning). I apologized all over myself & felt terrible for canceling the same day appointment. So we rescheduled for the 28th of December because apparently that was the soonest they could get me in. At this point I had been on antibiotics for over a month! I called in on December 11th & left a voicemail asking if I could please be added to their cancellation list due to being in such pain etc. I received a call back the following day (the 12th) from Gina the receptionist who suggested that I go someplace else due to being in such pain. I simply told her that I really trusted Dr. Michaud so I preferred to just keep my appointment for the 28th of December. She then proceeds to tell me that they are going to have to cancel my appointment for the 28th because she got her dates wrong. So I simply asked her if I could be scheduled after the new year & she replied that she didn’t have the doctors schedule yet for after the new year. I responded by asking her to simply give me a call as soon as she can to try to get me the earliest appointment possible & she said okay. I knew something fishy was going on as it seemed like for some reason they didn’t want to see me as a patient, but didn’t want to tell me outright. So about an hour after that phone conversation I had my wife call & pretend like she needed a root canal on the same tooth, & Gina immediately told her that she could be seen in the upcoming week! So I took the phone & asked Gina why she told my wife she could be seen in a few days but told me I couldn’t be seen for the foreseeable future just an hour before. She paused & put me on hold (knowing that she just got caught in a lie, so she was trying to come up with a story). She then told me that I never told her I was in pain & she also said that I never asked to be on the cancellation list… I discussed both of those things with her JUST AN HOUR prior to this conversation. She gaslighted me, lied to me, & then accused me of deceiving her when truly I was the one who was being deceived and discriminated against for a unknown reason. She then HUNG UP on me. I tried calling back & when she answered she said the doctors aren’t willing to treat me & that if I called again she would report me to the police. I was completely respectful during his entire process, I did no name calling nor did I say anything derogatory… I simply wanted an honest explanation as to why they refused to accept me as a patient. They were being incredibly rude to me & as unprofessional as a place of business can get. I was offended by being treated in such a way by them, especially having no idea why. I would highly recommend against going to this practice as they are very unprofessional & to be frank, very hypocritical. I will be reporting them to the better business bureau & doing everything I can to make it known for how they mistreat their patients."

"A-M-A-Z-I-N-G!!!! The team at Apex were professional and so knowledgeable. It’s hard to believe you can enjoy yourself when going to get root canal - but they were amazing with their approach and patient services. Hopefully, I won’t need to go back but if I do I’m glad I was referred to them."

"Dr. Michaud did a terrific, painless root canal. His associates were wonderful and my experience was overall satisfying. This is a rarity for my 45+ years going to dentists. I highly recommend him and his staff."

"I would highly recommend Apex, the staff was professional and made me feel comfortable and at ease during the procedure. I was able to get an appointment within 24 hours, and left the office with no more pain. The office itself was immaculate clean. I hope I never need another root canal but if I do , I will definitely go to APEX . If you need a root canal , you will be very pleased with APEX."

"Everyone was very professional and personable. My appointment was scheduled in a timely manner ( one week from referral). Receptionist was kind and friendly. The dental assistant and the doctor were excellent. I have had root canals in the past but this one was the best. No pain and communication was excellent throughout the procedure. Highly recommend this practice!"