Shell

"I work night shift and the lady that works night shift at Shell is amazing and the poor thing is always working just like me. Thanks for being so nice!"

"Good people… friendly staff… great selection. Clean facilities and good prices. Definitely recommend"

"I got $40 in gas & told the cashier that I wanted the $9 car wash. He informed me that it was "cheap and not worth the money', so I should get the $14 car wash, which I did. After the wash, half of my trunk on my Honda Accord was still covered in dirt. You could see where the wipers on one side do not work. There were several people in line behind me so I made it a point to come back the next day (Wed., 4.24.24) to ask for help. All the cashier would do is laugh and tell me that it sometimes doesn't work right and that I could pay for another car wash! Are you kidding me!??!? First, they disparage their own services calling it cheap, and then when the "premium" services don't work, they find it humorous and tell you to pay again. I kept asking the guy, "why are you laughing" and his response was "I'm supposed to smile at the customer". Funny thing was, I was the only customer he smiled at. These guys hate their job and they wear it on their sleeve. This is an unethical, dirtbag way of doing business. I asked him several times to come outside to look at my car to verify what I was telling him and he just laughed. There's only one thing worse than getting ripped-off. That's getting ripped-off and then having them laugh at you. Me and my family will never again return to this place. I have a picture of the cashier in question and this guy and his partner were as smug & cocky as people can be. It was a terrible representation of the business and I can't help but wonder if the owner has any idea that his employees treat his customers this way! Never be back! Believe what all the other people have written here! Steer clear of this place! ***I just noticed that 23 of their 62 reviews are ONE-STAR!!! Thats 37%!!!! 37% of the people that visit this location have an experience SO BAD that, like myself, they feel compelled to take time out of their busy day to do their civic duty and let other consumers know these guys are up to NO GOOD! Imagine all the people that didn't take the time! More than 1 out of every 3 customers reports having the worst experience possible!! At what point do companies get held accountable!? Who is responsible for upholding business standards in Pasadena, and are they actively engaged with their responsibilities?? Your citizens are sending you clear, compelling information!"

"Anybody who reads reviews that I've posted knows that I don't just post a review the second I leave an establishment. This place has absolutely zero training for good customer service skills. Tree out of four employees are downright rude every single time I go in to somebody in front or behind me or to me. Do not expect any type of decent honest friendly service You will be paying for what you get and you will be leaving without a smile on your face. It's actually a little worse than I'm describing believe it or not."

"The most expensive car wash was $14. It did a pretty good job cleaning my van. The van had been parked under a live oak for a couple months and that dirt/dust/pollen sticks on like cement. I wasn’t able to get a receipt without going inside. Overall it was a good result. I didn’t go inside or get gas while I was there."