Verizon

"I was at this location last week and was helped by Esther who had outstanding customer service! Nice staff and clean establishment! Definitely recommend this location!"

"My recent visit to the Verizon store managed by Esther Santos was a nightmare. She was disrespectful and unprofessional, refusing to help with billing questions and even yelling at me and my 10-year-old child, saying she can refuse service to whoever she wanted. Her behavior was unacceptable, and no customer should be treated in such a hostile manner. Verizon must address this situation promptly to ensure a better customer experience in the future. Please AVOID this store and go to a legitimate Verizon store off the island. Seriously, this store should be shut down. That type of behavior should not be allowed at any professional establishment."

"AWFUL SERVICE. I am so sad after dealing with this Verizon store. They lost all of my archived and saved emails while transferring phones. They shrug. Let the buyer beware. That's not all. now they refuse to honor the payment plan that was explained when the phones were purchased. Stay far away from salesperson, Eddie."

"Depends on who you get…. We’ve had nice experiences and horrible experiences. This last horrible experience prompted this review. If it was based on this last interaction I’d give them ZERO STARS. Sales person was extremely condescending and had no idea what she was talking about. I know it’s convenient to stay on the island, but the one on Collier near 75 is way better or head to the one off Pine Ridge that is a real Verizon and not just an authorized dealer."

"I have to rave about the customer skills of Esther and Crystal. I purchased a new phone & made a change to my service today. They patiently and effectively walked me through the process, helping me choose the device, a protective case and rate plan that best fit my needs. I couldn't be more pleased!"