T-Mobile Authorized Retailer 5917 Manatee Avenue West, Bradenton, FL 34209

"Normally this is my "goto" store but my recent visit has me annoyed. My phone has a cracked screen and I'm unable to use it. The new phone I wanted was outta stock (it happens), but instead of giving me a time frame on the next shipment they convince me to order a phone and now I've gotta wait over a week to replace my phone. The staff was polite and helpful but feel I was completely mislead on how quickly i'll get my phone. I'll be going to the Corporate store now on"

"Closed 30 minutes before store hours and just standing there to watch me confirm the closing time is rude. The four star reviews are real questionable."

"After a lifetime of being with all the major carriers and some of the smaller ones with the worst customer service even after paying my bill on time with all of them as a top customer, I had had it with everyone and was ready to just live off grid.... unfortunately, I need a phone to use more than I even use my laptop these days. No matter what type of phone you are looking for or what you're looking to use your phone for, gaming, to replace your laptop, social media, AI, run your businesses, something as simple to just have a phone or anything else, go see Donny! I have never met anyone who works in cell phone carrier services that is so kind, patient, understanding, intelligent, and is not in the business to take advantage of you. Even if you have reseached everything yourself and think you know the phone you have your heart set on like I did, he knows so much about the operating systems and cameras and every sale and promotion going on at that moment, that Donny will give you the best advice and I finally got the greatest phone I have ever had and love, that is perfect for me and did not rob me like all the other carriers do and then try to upsell me and ton of things I didn't need but made sure I had the things that would make certain my phone would be charged properly due to the new system and last me longer. This doesn't even include all of the amazing benefits you get with t-mobile when you become a customer that pay for themselves like AAA, Macafee, all the free streaming services and so many more that I still haven't even activated while knowing I'm finally protected from all the scam emails, texts and calls again with the greatest protection from t-mobile especially in these times. You don't even have to be a phone expert to set things up yourself because as you activate your phone, you will slowly get messages to help you do so and be able to take advantage of everything. I had so many questions in the beginning, and Donny took care of every single one and made my transfer from 3 other phones so easy and simple and did everything for me. Everytime I have gone to this location to see him, when another person comes into the store, they are always willing to wait for him even though he is such a multitasker, he manages to help many people at once while still being so kind, patient and helpful to every person. Thank you, T-Mobile, but most of all, thank you so much to Donny! I love my phone and my plan!"

"Charged me 5.00 to pay in cash? This kid had no idea what to do with the cash. Watch the video T-Mobile. 3-4 times going to the back?? With my $$. No explanation as to why. Finally I gave him exact payment and he was able to complete the transaction ."

"Luke and Xixi were great.! I transferred from Verizon so everything was taking a little longer than expected but they were very patient and made sure I was in good hands.! Time flew by because of how much they interacted with me. 10/10 will definitely recommend this T-Mobile to anyone. Will be coming to this store only for now on."