Wendy's,

5153 North 9th Avenue, Pensacola, FL 32504

"The children that work as employees, are slow and lazy. The employee that was preparing the food was holding her phone with one hand and trying to make the order."

"Ordered food on the app and didn’t realize it was set to this location. No way to cancel on the app so I called the store, was told I have to go through the app. Contact us number for the app makes you wait, was told it would be taken care of but it’s been 3 weeks and just called again and was told now I have to wait for the district manager to call me for some reason? lol. It was $10 so definitely not worth all this time for them to make excuses and keep my money anyway but maybe this review will keep someone from losing their money to poor customer service like I did."

"There is this one manager that's always on duty when I bring my family to eat her name is Mrs. Alma she is an awesome person very respectful and has great manners. She deserves the best. She makes sure her team members are doing exactly of what needs to be done everything is perfect when she's here running shift. Food is fresh and hot."

"This is, by far, the best experience I have ever had at a Wendy’s. Every single staff member here was extremely friendly. The woman who was taking orders at the counters seemed to know the name of every single customer who came in behind me and was genuinely happy to see them. The food came out quick and my order was right, which it usually isn’t at other Wendy’s because I’m picky and modify my burgers a bit. I would gladly drive an extra ten minutes from my house to come to this Wendy’s versus the one that is closer."

"Unfortunately made Another trip to the one star Wendy’s just to get a simple chicken Parmesan Caesar salad for my dinner. Got it just after 5pm (prime dinner hour right)? My salad was 80% lettuce that had turned pink and brown and should not have been given to a customer. Aside from still not being friendly at the window (I had hoped this would have improved) the food is just below average. I hope this review prompts positive changes at this location. I know I could easily just go to the one on Davis (4 miles away) but this location HAS to improve."