Hi Rise Laundry

"No maintenance to the washer machines the dryers are full of lint"

"If I could give 0 stars I would. My building uses these machines. Clothes come out of the wash with suds on them. Clothes also come out of the dryer dripping wet. I only fill the machines less than half way. The machines are not maintained either. The washers are sticky and smell like mold. Do not waste your money using these machines. You are better off going to the nearby wash and fold because you will probably spend the same amount due to having to run multiple cycles on each machine. Also, the cash machine only accepts 20s to fill your laundry card. Absolute rip off. They also do not answer the phone when you try to call."

"Thank you Hi-Rise Laundry Team for your excellent customer service, professional & friendly staff, and for your quick response to our issue with repair done in a timely manner. We appreciate your support at our Queens CoOp Apts!"

"My machine breaks every week and still they have done nothing to get a new one. Not to mention it is still coin operated! The people at the bank literally laugh at me when I have to go in for quarters because it is so antiquated. Horrible service, bad machine and overall despicable business practices."

"Called to tell them about a machine in my building that didn't work properly and damaged my pillows. Was told by the person that answered the phone that the person that handled that wasn't in (but she can tell me that pillows are not allowed in the machines) when I asked about a refund for the money on the card and the $5.00 card fee. I was told that they don't return the fees for the card to use their machines. None of which is posted in the laundry room"