Vauxhall Laundry 2065 Springfield Avenue, Union, NJ 07088

"If you are BLACK don’t come here the laundry attendant is RACIST. She is only kind to LATINO/HISPANIC people. She is short with brown/black hair. She needs to be fired because the laundromat is nice but she ISNT."

"Very nice laundromat and the staff are friendly and helpful. It does smell of mildew, maybe from the machines? Also, it's extremely hot in there. Other than that, I like this laundromat. ❤️"

"Definitely the worst experience I ever dealt with , never called a cop to any establishment but I had to call 911 on this lady and its establishment. I am very respectful to my Non English speaking Beings , working as an Emergency RN that cares for multiple language speaking individuals. Placed my washed clothes in the dryer : paid $4.50, went to the gym only to come back to see all my clothes are still wet mind you the same happened to me the week prior and the staff in the pictures VERY RUDE , ZERO CUSTOMER SERVICE , ZERO business Etiquete. swears I do not know how to use the machine saying I did not start the machine so I laughed . Why won’t I know how to start a basic laundry machine . And yet the machine I complaints to her the prior week that is faulty ? I came back to see an Out of service comment on the same machine ! She said I did not start using the same comments again and again that I am not starting the machine !! I asked for the manger number , and she refused to give me the number because she doesn’t speak English I decided the manager will at least speak English to be able to manage such an establishment. She refused saying manager comes in at 3pm, that’s when i said nope I am calling the cops . And I asked for her to restart the machine for me for what I paid and she refused to . When the cops arrived she suddenly now have the managers NANCY? Number and allowed us to speak to the manager . Her complaint was oh I left for 3 hours and never started the machine , and sometimes the machine opens and if you aren’t there to start the machine it would not start . BAD BUSINESS , that your machine can not stay throughout its course for a great service . I have a feeling she stops the machine because she gets upsets that people leaves their clothes in their dryer and not be present . Why should we stay an hour seating in front of the dryer for you guys messy machine that might need attention because it stops midway every time. Very rude , have no clue how to attend to complaints , and I ended up given half of what I paid , I will dispute this with my bank because there were other similar complaints in their reviews . Please go else where if you are able to , it’s that bad if you had to call the police on any establishment . Will never return"

"This place is a joke . The laundry mat attendant locked the bathroom because the last person that used it left it dirty and she said she is no one maid to be cleaning behind people. So basically she wasn't letting anyone use the bathroom and I had to drive back home just to use the bathroom very unprofessional of her. I recommend anyone looking on coming here to come sub the afternoon when the rude morning lady is not there. She is very rude and needs to be spoken to or maybe this is not the right job for her ."

"This review is merely for the particular employee photoed. My family has used this laundry over the years and many past ownerships/management. The current owner is absolutely kind and friendly. From time to time, we see he and his family come in, doing their rounds as any business owner would. Polite in greeting customers and always offering snacks to the children who are present while they fill the machines. Today I decided to bring my completely self sufficient, staying out of the way child, with me. One load… in and out. It wasn’t too busy, but there were customers. A short while after loading the washer with our items, my daughter asked to use the restroom. This woman, who had been OPENLY COUGHING WITHOUT A MASK OR COVERING HER FACE/MOUTH, advised me that my daughter couldn’t use the restroom, because of COVID. She proceeded to point to the sign on the door (also pictured). I asked, “excuse me?”, as her English wasn’t clear. And she flat out said NO. I said “the sign says for customers and we are customers.” She said no again. I asked her to call the owners if it’s a problem or stop our washer, drain it and we will leave! Surprisingly she “allowed” my daughter to use the restroom extremely reluctantly. This is a shame and sad because it’s no reflection of the environment that the owners show and offer. Customer service goes along way and something so simple, for a customer that shows no sign of potentially abusing the property, shouldn’t be a problem. I hope this comes to the attention of the owners and that she’s spoken to. And at the end of my typing this, she’s still maskless. Still coughing openly/uncovered… but my 7year old daughter using the rest room was an issue for CoVID related reasons."