Star Cleaners

"We've been going here for a few years and have always been happy with the service. They've always done a great job for a reasonable price (both with dry cleaning and some simple tailoring needs). Most recently I was so impressed I knew I had to leave a review! My husband dropped off our winter coats (they were 2 years overdue for a dry clean) and they came back looking BRAND NEW!! I truly thought we were going have to invest in new coats but they were able to patch up a few repairs needed in the lining and I could not believe how perfect the coats looked when they came back. We also recently moved and needed a bunch of curtains hemmed- they did a wonderful job. We were very grateful to spend to have the coats and curtains repaired and cleaned instead of investing in new items!"

"Paid $36 for dry cleaning a short lightweight winter jacket and the sleeves are still dirty. I brought back to ask for further touch up and the guy said there’s nothing he can do and doesn’t want to damage it…"

"Best cleaner in JC! Reasonable prices and quick service. If there’s an issue, they let you know and what options are available. They are an in-house operation, unlike a few other spots in downtown. I’ve had issues in the past with outsourced cleaners with missing or late clothes, and even damage."

"I recently brought in an expensive pair of designer tuxedo pants for cleaning / pressing. Not only did the pants come back more stained and wrinkled than when they were dropped off, the staff removed the brand label. There were no tailoring instructions so there should have been no need for this. When I returned to ask for a fix they blamed me for the issue refusing to take any accountability and denied any damage. I’ve never experienced customer service this poor."

"I am relatively new to this neighborhood and was currently continuing to use my old dry cleaners for cleaning, alterations, and repairs. However, I decided to consider making the switch to Star Cleaners after being provided decent reviews from an acquaintance close by. It is much closer to my commute with the Path and far more convenient. However, my first experience was quite poor and I will not be returning again. Not only was the service unfriendly and discourteous, they claimed they were unable to make even an extremely basic repair. I am not certain if he was the owner; he did not appear like a new employee but he confidently attempted to persuade me that a button pulling off a pair of summer shorts could definitely not be fixed. The explanation given was that the base of where the button could be restitched was damaged and a new button would not hold. This is not my area of expertise so I was puzzled and asked why they could not simply place a patch, hidden behind the base of where the button would go and then restitch to that. He repeated it could not be done or even attempted. I was disappointed but initially took his explanation at face value, since I have not really done this sort of thing myself. Thankfully, just to make sure I asked my old cleaners if the same repair was possible so I did not have to throw the pair away. To my surprise, they said they have done repairs like this a thousand times and there was absolutely no problem with putting a patch behind the base. I have now gotten my pair back with the repair done, everything fixed and button feeling extremely secure in place."