Laundry Mart

"Laundry Mart is the new owner now. They get three stars for being available 24hrs a day. However, the ladies that work there stay with an attitude. They hate to help or for you to ask questions. The price range for the machines are kind of pricey. I honestly feel the machine do not wash the clothes that good. The machine fill up quickly with so much water that you have to add a lot of soap. Th driers work fine. Overall, it's convenient if you live near by. They also need to dust of that ATM machine and clean the tables."

"After being a regular customer, I had a disappointing experience when I realized that 7/8 of my clothes were missing after using their service. When I brought this to the attention of the staff and politely asked to speak with the manager, they showed no care. Due to their poor service, I have stopped doing business with them, and I would advise others to be wary of missing clothes when using their service. If The owner dont give attention to customer satisfaction, they will lose business."

"If there is a negative zero, this laundry dropped off service would get. This Mexican girl works there looks like she doesn’t like to work. I told her I will never come back and she responded with “Thank you for not coming back here again” your Laundromat will closed down soon if you keep your ungrateful service like that."

"I am writing to bring to your attention an unfortunate incident that transpired during my recent visit to your laundry facility, which has left me with a negative impression of the service provided. As a long-standing customer, having frequented your establishment for the past four years, I feel it is important to share my experience in the hopes of addressing the matter appropriately. Upon arriving at the facility, I proceeded to load my clothes into one of the available machines and promptly recharged my laundry card with the necessary funds. To my dismay, when I inserted the card into the machine, it not only deducted the appropriate amount from my balance but also displayed a continuous "loading" message, rendering the machine non-functional. Seeking assistance, I approached the laundry manager or supervisor on duty at the time. Upon explaining the situation, I was met with a dismissive response that caught me off guard. The manager remarked, "Oh, that's very weird. Our machines here do not steal money." I attempted to further elucidate the circumstances, emphasizing that I had just added funds to the card moments ago. The manager requested a moment to investigate the matter, but throughout the process, she seemed preoccupied with her phone, engrossed in unrelated matters. After an extended waiting period of approximately 20 minutes, I approached the manager once more, politely requesting her assistance. Unfortunately, she responded with an unwarranted display of rudeness, stating, "YOU HAVE TO WAIT." Eventually, she begrudgingly approached the machine and stated that, as a one-time exception, she would reload the machine since such incidents were purportedly uncommon. I'm seriously disappointed with how everything went down. I've been a loyal customer for so long, trusting you guys with my laundry, but this whole thing has just left me feeling down. Unfortunately, I've made up my mind—I won't be coming to your place anymore. I understand that unforeseen circumstances can arise in any business, and I believe in offering constructive feedback to help improve customer experiences. Therefore, I would appreciate it if you could review the incident and take appropriate measures to ensure that other customers do not endure similar inconveniences or disrespectful treatment."

"In the beginning of the services, they were good. But at one point, they charge me 17 pounds more - I measured the weight before pick up and it was about 25 pound but I was charged 42 pounds. I called and they said that they will give me the credit but never did. The last laundry order that I placed with them, my clothes were burned very badly. Not very professional service. I will recommend to stay away from this laundry."