VIP Cleaners,

461 Ramapo Valley Road, Oakland, New Jersey 07436, United States

"If I could give zero stars, I would. I had been a loyal customer to VIP cleaners for decades. This morning after the gym, I went in, not realizing I did not have a payment method with me. For the sake of not wanting to be late for work, I asked if I could have ONE dress shirt out of the $72 worth of items I have to pick up, and was told “NO!” It was already annoying their prices have gone up since they’re marketing themselves as “organic,” but tomorrow I will go back and pick up what I have there and end the 25+ year relationship I have had with them. Long overdue severance, admittedly."

"AWFUL COMPANY WHO RUINED MY CLOTHES! DO NOT USE THEM FOR ANYTHING DELICATE! They cleaned my favorite silk pants and got black stains all over them and damaged all the feathers. I nearly passed out when I saw what they did to my pants. These were $1600, brand new, worn one time only and sold out so I was beyond devastated!! When I asked them to refund me for the cost of the pants they categorically refused, blaming the manufacturer for the damage. In fact, they blamed everyone but themselves. Don’t take your things here unless you want them destroyed :-(((("

"I've been going to VIP since 2008. They have always been consistent and very friendly. Never a problem or complaint. I travel often and use their services on a weekly basis."

"I have used this cleaner for several years and havent had any major problems until now. When someone say s the clothing will be ready on Friday, you would expect to be able to pick it up any time on Friday. I am leaving on business Friday afternoon and now they tell me it will not be ready until 5pm. This is unacceptable since I gave them 4 days to have it ready. Last time I brought them clothing they said they were concerned because business was slow. I will tell you, it will get a lot slower by treating your customers this way."

"This store has no regard for anyone’s belongings. Took my expensive jumpsuit there to be dry cleaned and got it back with the strap completely torn off. They knew they did it because they safety pinned it to be able to put it on the hanger. Called the store to have it refunded since obviously they know they ripped it due to the safety pin and he actually SCREAMED at me. I have never been treated so poorly as a customer. They have absolutely no professionalism or respect for their customers and their belongings. We will absolutely never be using them again. I would highly suggest looking elsewhere."