Elite Comfort Group: Heating, Air Conditioning & Water Filtration 1121 Lincoln Avenue, Holbrook, NY 11741

"We reached out to them desperate to find a solution to mold from the a/c. They showed up without enough duct material to install delayed and guy sat in my hallway for his crew to return. They “forgot” about the 2nd attic. They put in Flex instead of the oval ducts they put in our quote. They made a hole in the ceiling that the tech said he’d have fixed which we then had to argue about b/c they backpedaled. Had atrocious communication with office staff which was appalling. Run away from them, don’t get “sold” when you’re feeling vulnerable to fix your house. Nothing they did worked, we still have mold. Canceled their “Hero Club”. The suffering we’ve experienced from this mess has been quite damaging to our stress levels. Disappointed to get this from a local family business. I’ll always have every detail written down by any vendor doing work in my house in the future and will do more vetting & research."

"I had Elite install a 5 unit Mitsubishi mini split system last year in my brand new Stony Brook house. The installation crew did a lot of work and the units work great. They are professionals with excellent customer service and the owner Rich and his crew are all very knowledgeable and return calls if needed. They just serviced my equipment and made sure everything was working correctly. Great service and communication. Highly recommend."

"We just got our ductless ac system installed and are extremely happy. Rich and his team were very punctual and professional. If you are looking for HVAC services, I highly recommend Elite Comfort Group."

"I was in a REALLY bad spot November 2022. I lost heat on my year-old Navien boiler and of course I couldn’t get a hold of the company that did the install. Luckily a friend of mine recommended Elite Comfort Group. I spoke to their office and they were able to send someone (the owner of the company - Rich) to my house the same day! He diagnosed my problem (a valve that went bad that was caused by a poor install from the original company). Rich had the part overnighted, came back the very next day (Thanksgiving Eve) and got me back up and running. I was hosting Thanksgiving that year and he literally saved the day! I can’t say enough good things about Rich and his team. Rich told me about his membership program - the Hero Club. I’ve been a member ever since and Elite Comfort Group now maintains my heat and AC systems."

"I would stay away from this company. For one, they canceled our original water filter install THE DAY OF, well after the window for installation. I booked the time off work and they called and bothered my husband at work. Two, there seems to be no plumber on their team to help install full house water filters and their general crew, although hard-working, lacks experience and professionalism. The actual installation happened over a month later after my husband and I had to chase after them multiple times just for updates and an installation! So unprofessional to take your money and then go radio silent! The first service was on our tankless system and it resulted in half the house losing heat. They sent a 19 year old who didn’t know what he was doing and was asking me about the system because he couldn’t figure it out. Richard (owner) had to come at a later date to fix his mess. The second service was for the main line water filter. The crew didn’t know the general layout of the main vs sprinkler system NOR how to troubleshoot a leak that developed after their install on our brand new home built this year! When we asked what they will do about a leak they created, they just responded, I don’t know, we aren’t plumbers!! The installers also left without any instructions on use, warranty, or red flags to watch for. This ended up in us canceling the second half of our contract ( filter under the kitchen sink and hero club nonsense)/ firing as we had enough. We fired them on the spot. The icing on top, the person handling the front desk, Madison, was incredibly rude and inappropriate, hanging up mid-conversation as I explained my frustration and just talking down and speaking so rudely. If you screw up the first time, why would you send the exact same crew who screwed up, for the next job?! Use common sense and apologize for such rude service. Own up to your wrong doings and rectify the situation!!! Make sure you ask for a plumbing license on anyone about to do work in your pipes!! Also actual qualified plumbers cost less than this company. RUN!!!! UPDATE: In response to the response provided by Elite Comfort Group, the fact that your response includes a series of pathological lies is yet another RED FLAG! Please feel free to read other yelp reviews that reflect my same experience."