Stanley Lewis Plumbing and Heating

"I am most satisfied with the install of my Honeywell WIFI thermostat. I am now able to manage my heat from out of town. Technician Marvin Johns was very professional, followed up to my calls promptly and was patient in answering my question. Would highly recommend Stanley Louis as there office people also are prompt in following up when called."

"I contacted Stanley Lewis Heating and Plumbing (SLHP) to fix a leaking valve on a heating element SLHP installed two weeks prior and replace a malfunctioning hot water shut-off. On-site, I also add a washer connection to the list of tasks. Here is how it went after I scheduled the appointment: * Mary calls to remind about the two plumbing technicians that will be coming to my house in 3 days but cannot provide the scheduled time range of their arrival, despite a SLPH team member giving me a specific time range when I made the appointment a few days prior. Eventually, Mary checks the system after I state 3 times that a time range was given to me during a prior call and I just need her to confirm what the time range is. * Dale the SLPH technician that installed the radiator heating element two weeks prior which is now leaking arrives at 9:13 am and states right when he walks in the door that he has a 10:30 am doctor’s appointment, raising concerns about potential job abandonment. * Dale's two visits are needed to install a radiator heating element correctly; the first attempt resulted in a leak due to missing thread seal tape. This tape should have been put on during the first visit. * Prior to Dale leaving he needs to use the bathroom. He proceeds to go in to the bathroom and leave the door partially open. I only realize that he’s about to use the bathroom when I glance that way from another room and see him fidgeting with his pants. I thought he went into the bathroom to check something on the other radiator in there. Once I realized he was about the use the bathroom, almost in plain view of me, I promptly pull the door closed all the way. * Listin mistakenly connects hot and cold water lines during a washing machine hookup, potentially causing damage. He provides an illegible receipt and refuses to give a clear price breakdown, prompting a call to the office for clarification. * The office reveals a high flat rate of $279 for a quick washing machine installation, almost double what other plumbers quoted. This washing machine hookup only required that the two water lines be connected along with the water drain tube. I supplied ALL of the parts needed for the installation. The install took 20 minutes. * Listin on his way out says to me: “Miss, next time go with the other guys If you want some cheap job. We are professionals and we do good work”. Mind you this is the same person who just installed the hot water line to the cold water line and the cold water line to the hot one on this washing machine about 30 minutes prior. * I've depended on this company for eight previous jobs due to their licensure and responsiveness. However, the declining quality of work and professionalism from their service providers is becoming a significant concern. This sentiment is reinforced by my experience with a boiler replacement two years ago, which required seven (7) visits by five (5) different technicians from the SLHP team to get it right."

"I've been calling Stanley Lewis for a few years and I have always been happy with the service but today made me want to write a review because their employee, Wilson went above and beyond. We had a horrible leak stemming from our boiler that flooded our neighbors basement and shut off our heat. Wilson made it a priority (and worked overtime, well into the night), to get the job done in 1 day. I typically don't expect this type of service from any plumbing or construction company. I'm so grateful- Thank you."

"This is my first ever Google Review so that alone should say a lot. I called SLP&H at random along with a bunch of other companies when I had an issue with my tankless heater. They were the only ones that were able to schedule a tech quickly, so I went with them. The tech who came, Mr. Wilson, was extremely knowledgeable and patient. He fixed my issue and also diagnosed some new potential future issues and suggested I call back for a follow up appointment. While it did take many weeks to get the quotes and an appointment on the books, the staff in the office always picked up and were polite. When I finally had Mr. Wilson return, he performed the maintenance with an amount of professionalism and courtesy I RARELY see these days in the service sector. A day or so later, I had a new, rather urgent issue arise, and Mr. Wilson came to my house in the rain at 9pm to solve the problem. While I can't really compare the prices they charge with other companies (as I have never used others) I will say the prices did not seem cheap... But the job was well done, and I would not hesitate a moment to recommend Mr. Wilson himself for any of your Tankless water/heater needs."