IMP Plumbing & Heating Corp. 412 8th Avenue, Manhattan, New York 10001

"Choose IMP. IMP Plumbing is about the only honest plumbing company I came across after reaching out to nearly 10 different plumbers. In assessing quality, accountability, pricing, and customer service, IMP can't be beaten. While I was skeptical of hourly pricing, I had called ahead and sent pictures of the job site beforehand - I needed a P-Trap installed. They agreed it was a small job and it should take an hour max. When things took unexpectedly longer, and when there was a leak after the job was done, they stood by their work and got the job done without any additional cost. All in all I paid just over $300 for labor ($200/hr), parts (~$75), and tax at the time of my job. They also didn't collect any money before the job was DONE. You NEVER see that these days with service providers. Other companies overcharged or asked for money just to come check the job site out, usually on the order of $100-$300. Just to see the job. Then they give you any arbitrary quote they want, and if you don't like it well money is theirs. It's literally robbery. Others overcharge for parts and labor like crazy. Check my review on Roto-Rooter for example which tried to charge me $900 ($825 for labor and parts + tax). $825 vs. $275. Literally a 3x markup. Robbery. Also, a lot of companies would charge you for their own issues in managing time, but IMP didn't. These days, there are hardly any companies that are that proud and confident in their workmanship. Moreover, the plumbers there took so much pride in their work, and were so pleasant to work with, that the experience of dealing with the plumbing issues was actually enjoyable. You can't go wrong with IMP. They are my new go to."

"My aunt Clara had a bad steam heating leak that required immediate attention. Right away I told her to call IMP PLUMBING and speak to Maryann and tell her about the issue.. Maryann dispatched two plumbers that arrived exactly when she said they would at 8:00 am.The two plumbers addressed the problem, they were very professional. Did a great job, and in a few hours they were done . They were very helpful and explained everything to my aunt . If you need Plumbing or Heating service this is it..!"

"I had an emergent plumbing issue in my apartment. For any toiletry repairs my coop required licensed and insured professionals. This agencies staff, in particular Melissa, was very professional and responsive. In a matter of 24 hours my matter was resolved and all required documentation was facilitated. I was very pleased with their services, and pricing. The plumber I was assigned was also very knowledgeable. He gave me the assurance I looked for. I highly recommend the services from this agency, and I am very glad I was recommended by another customer."

"Old Brooklyn Brownstones can be difficult for most plumbers. All the plumbers that have ever come to this building were good, but a few have been exceptional. Over two weeks, IMP’s plumber ruled out and fixed any issues that could have caused minor leaks. The leak over someone’s oven, however, began to escalate and the source appeared to be major. More extensive work had to be done than originally thought and the IMP plumber addressed that situation expertly and efficiently. The plumber and his assistant worked tirelessly and he was considerate enough to leave me in an operational setting afterwards, which I did not think was possible! This plumber is exceptional. I would tell you his name, but IMP knows and since we probably will eventually need a plumber again; I don’t want him to be too busy … THANK YOU!"

"IMP is our go to vendor for all plumbing and heating maintenance and repairs. We have multiple commercial and residential properties throughout the city, and they’ve never let me down. IMP or bust - side note - Ariel, Melissa and Maryann are the absolute best. They make the business! They keep me on task and make sure everything is taken care of accordingly. 20 stars."