Benson Ver Hage Electric

"The person who answers the phone doesn't speak English. My request to set up an appointment was met with an unintelligable response, that included "we're not available". Really? Then why bother to advertise? Thankfully, I found someone else who actually WANTS the work and who understands my questions!"

"Generac generator service. Jamie was on time (early actually); very, very professional and knowledgeable. He was able to determine and correct issue. Also provided information on what to look for in case of future problems. Went above & beyond!! Company is very reliable; would highly recommend them."

"Brian A came to service my Generac generator on 7/27/2021 @ 9:30 am. It was the first time and he really did a through job. He was on time, courteous, professional & pleasant. Explaining the inner working & what I should do if power goes out for more than 24 hours. Taught how to check & add oil if needed; what steps to perform first. I highly recommend this company, from the very pleasant person who made the appointment for me, to Brian A the service professional. Thank you very much. Yvonne W."

"My wife and I have been trying to set up an appointment to get an estimate for a generator installation for over three months without success. With each follow up call (4 to date), the story remains the same. Their estimators are very busy and doing their best to get to everyone. A little disappointing for a multi-generational business. I would have appreciated their honesty if they had just let me know that they are not capable of handling their current demand. It would make the waiting more manageable."

"Don't waste your time...they are not interested in your business. I went through the process of setting up an in-home estimate and got a chance to meet with one of their Sales and Service Representatives (Doug) - he was very easy to talk to and at least walked and talked like a professional. I was optimistic. From there, things went downhill quickly. I received the quote from Doug, and then as soon as I had a question about the pricing, he went radio silent. After sending a follow-up email, and then calling Doug on both his cell phone and his office line, I became fed up and left a message with the company answering service stating that I was having an issue getting a contract executed, and that I would like to speak to the owner to get the issue resolved. It seems the owner, like Doug, has neither the courage nor the professionalism to actually speak to a customer when something has gone wrong...how do you think that translates to the installation and ongoing service they provide? They try to sell you this "family owned", "hard workin' folks" fairy tale - don't fall for it. They don't care about you, or your business - especially if you're just a simple home owner trying to protect your family through the winter. I feel like I really dodged a bullet, as I was about to use this same company to install and service generators for my 10+ businesses across NY and NJ. I've worked with contractors and vendors across all types of trades, and I'm happy I get to give the money to a professional company vs. this clown show of a business. Note: I sent in an RFP to outfit my businesses using my work contact information and, not surprisingly, the owner seems to have all the time in the world to correspond with me when a six-figure contract is on the line. Thanks for really punctuating the way your company does business, Michael."