Lazybones Laundry and Storage

"Their customer service representative was extremely rude. I called asking to have my pickup rescheduled and was told by her that there isn't anything she can do and she told me "SHE WASN'T GOING TO ARGUE WITH ME". I spoke to the delivery drivers when they were outside my building and were told by them that they were willing to accept my delivery a day early and to call customer service. But when I called was extremely rude and condescending and when I asked to speak to a manager she stated "The manager won't speak to me and he won't change his mind". She later stated "THE MANAGER IS A OLD MEAN MAN WHO WON'T CHANGE HIS MIND." As someone who is paying for a service, I expect to conduct business with people of a professional caliber and this was anything but that."

"We signed up for a 3 hour window for storage pick up for my daughter's dorm room items. We signed up for the latest time slot as we had to pack that day. They showed up 1.5 hours earlier than the start of our time slot and then acted like we should have expected that! They then acted like they were doing us a favor to come back at the beginning of the time window. When they did come back (still 15 minutes early), the guy gave me an infuriating, patronizing speech about how we should treat it like furniture delivery next time, and be ready early. As long and annoying as any prior delivery or service window has been, I have never had to wait around or be ready an hour and a half before the start of the window. We were the last pick up of the day and it was clear that this guy just wanted to be done!"

"New student who didn't know the schedule yet, but left his clothes for pick up. Lazybones was a bit tough to get hold of by phone but with an email I got a quick response and they got the student's clothes to him."

"Very disappointed with the service provided for summer storage and laundry. While they promptly collected and delivered our 9 boxes stored over the summer, they did not execute the dry cleaning service requested. Both their print media and website advertised this service. And I was able to print dry clean and store labels from my account. When the boxes were picked up and logged as dry clean, there was no indication dry cleaning was unavailable. When I received my invoice, they did not charge me for dry cleaning so I called customer service to check in. I was told they did not have a relationship with a dry cleaning service and the box would be returned as stored. I asked them to ship it to me so I could have it dry cleaned over the summer , but they refused. They said they’d dry clean prior to dropping it off in august but when I called to confirm as the date approached, the customer service manager said that was not possible. They did offer to drop off the box and then pick it up in 2 weeks when their semester laundry service started. Really? I would certainly not trust their advertised services and I would not believe their customer service staff"

"Customer service is absolutely horrible. Spoke to this woman she acted If she was being bothered by the questions. She wasn’t helpful at all. Sad part is this company sent their flyer to our home, we didn’t seek them out. Disgusting!!!!"