Suffolk County Department of Social Services 200 Wireless Boulevard, Hauppauge, NY 11788

"Went in recently to try and get my adult son with developmental disabilities on Medicaid. The gentleman at the window by the name of Frank was so helpful. It’s not an easy application process but he worked with me and walked me through it. The guards at the door were so kind to everyone who walked in and the one woman guard was bilingual and helped out a lot of people as well. Really I don’t know what I was expecting but I was pleasantly surprised and impressed."

"They don’t answer the phone or email, probably would shoot a carrier pigeon on site. Good luck trying to get anything from here. I finally got help from another office who wasn’t even on my case and still have crickets from here."

"Was hung up on after saying hello 2x's. Once calling back I spoke to a woman who is under the Medicaid department. I'm rating this 3 starts because of her. She was rude and unkind- it was not until I started being sarcastic with her on the phone where her attitude changed as a whole. Eventually she heard what I needed help with, and I was luckily able to be assisted by her by needing to call the Ronkonkama Office, which by the way have much more pleasant workers than this office. Would never recommend anyone to speak to anyone from this office."

"I have to share my feelings about our Social Services Dept. I see some are disappointed with their interaction with the dept and rightfully so. Being the economy the way it is many are hurting and these case workers are overloaded and at times we have to wait to speak with someone or that someone doesn't call us back BUT I have to say they are working as diligently as humanly possibly I THANK all of these people for being there for us and I THANK especially Ms Insalaco who went above and beyond to help me in my time of need. God bless you and all the people that in the Social Services Dept. This is a thankless job but I am THANKING ALL OF YOU!!!!!"

"The two women who work the first two windows where you take the speedy requests (and also the HEAP window rep) are so horribly and consistently rude and unfriendly, to the point it leaves me wondering how they can even feel okay about themselves outside of work knowing how nasty they are to struggling people 5/7 days a week. Listen, I know that it takes THICK skin to work that position. I’ve seen applicants/recipients of benefits act abusively toward workers in similar positions. But for these workers to choose to punish every struggling person who walks through the doors because of those experiences, regardless of how friendly, respectful, and prepared they are? Horrible. I’d love to believe it’s just a part of the job and it’s not a behavior style these women choose. But honestly? I ended up in line behind the older woman at a shop one day and she was SOOO rude to the very nice owner. Seems to be more of a personal issue than a career one tbh. Maybe this is the only job where she can get away with taking out that bad energy on people and not get penalized? I don’t know. It’s sad and horrible!!! 2 stars instead of 1 because some of the workers who interview and help behind the scenes are SO very kind, sympathetic, and helpful. Would love nothing more than to see that positive energy brought to the front of the house. But yeah, be prepared to essentially be belittled, humiliated, yelled at, and made to feel like the dust of the earth here. It’s overall a consistently awful and emotionally damaging experience."