United States Postal Service 25 New York 111, Smithtown, NY 11787

"Miserable service, unlike UPS packages the postal service workers will not lift a finger to seal a label to your package and insist on charging your for the 12 inches of tape."

"The Russian lady is just so unpleasant and goes out of her way to always give me a hard time. It's worth the extra mile to avoid her and go to Kp."

"Had an appointment for my passport. Got there at 9am for 9:15. One person ahead of me and one in the office with the guy. An hour later, I had to reschedule. What a huge inconvenience this is. The worker may be here all day but that doesn’t mean we should be. 2 more families came in after me. Good luck to “scheduling an appointment here”"

"I can't say enough about Susana at this location who went way above and beyond helping me with a critical situation. An error was made in addressing a package when someone moved and some very important documents were lost. Susana took control of the situation in an expedient, patient, caring and professional manner. It was amazing that in a facility which handles so much mail every day she was able to locate the package and promptly get it to its correct destination. Susana was humble and acted as if she did it every day and just shrugged it off. Meanwhile, on the other end of the phone all I could think of was Superwoman. I hope that this is put in her employee file and at her next review is remembered. I also hope she is considered at the next review for employee of the month. She certainly has my vote. Thank you again Susana. You will always be the Superwoman of Smithtown to me."

"I have experience an inconsistent issue with delivery and pick of the mail. When try to call the post office, no one answers and customer service does not provide you the option to speak with a representative. Instead of having a 2 hours window for mail delivery and pick-up, there is a 5 hours window which is insane. As a medical company is important that mail get pick up on a daily basis and not be delay because of the inconsistent time. Mail person doesn't have a proper set schedule, he/she comes whenever. This situation is getting out of control and need to speak with management to find a better solution."