Gates-Cole Insurance 9 Genesee Street, New Berlin, NY 13411
About the Business
Welcome to Gates-Cole Insurance, your trusted partner in the insurance industry in Central New York. Located at 9 Genesee Street, New Berlin, New York, we pride ourselves on offering exceptional insurance services and claims assistance tailored to meet your needs. With 10 convenient locations throughout Central New York, our dedicated team is always here to support you.
At Gates-Cole Insurance, we believe in going the extra mile for our clients. Our friendly and knowledgeable consultants are committed to providing you with the best insurance policy rates and coverage possible. Whether you have questions about covering your recreational vehicles or adding a teenager to your auto policy, our team is ready to assist you with honest and supportive guidance.
Experience the difference with our personalized service that sets us apart. Our clients love the attentive service from our staff, who are always ready to help you navigate the complexities of insurance. Just like our client Lesley Grogan, who went above and beyond to ensure a client’s premiums stayed affordable, even on a Sunday morning.
Join the Gates-Cole family and enjoy peace of mind knowing that we are working tirelessly for you. If your current insurance company isn’t providing you with this level of service, it might be time to make the switch. Visit us today and discover why so many recommend Gates-Cole Insurance for all their insurance needs.
Location & Phone number
9 Genesee Street, New Berlin, New York 13411, United States
Hours open
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Courtney and Amanda are both very unprofessional. Gave a policy number for the payment but the payment went to a different policy. We're going to change a company."
"Joanne, Amanda, and Courtney at the New Berlin branch are professional and informative. No matter my question they always get back to me with an answer promptly. Big bonus points given because they are always friendly and always there when I need them, whether it is routine renewals or filing a claim."
"I had given a 5 star rating previously however the level of competency at the New Berlin office has gone down drastically. Since the older ladies left and all they have are the young girls who are extremely incompetent in all aspects of the business. They cannot get anything done they never complete anything they say they are going to do. You take in changes that need to be done on your policy and 3 years later it is still not done. You cancel your insurance they assure you that it will be taken care of and that they will see that there is no more $ take out of your account and weeks later the payment for the insurance you canceled is still taking out of your account that in my book that is incompetence at its finest!"
"My husband Herb and I where looking for an insurance company to take out a policy to insure our land we purchased two years ago along with a cabin and I must say an over the top outhouse my husband and friends built. We stopped in to the Gates-Cole Insurance office in New Berlin and where greeted by Kourtney Digsby and Amanda Scofield. I had did some research before going to them and read a lot of great reviews about them and decided they where the company I wanted to do business with. Well after our visit we where blown away with the professional, courtesy and friendly service. They answered all our questions, gave us a policy that fitted our needs and by the time we left I felt I made two new friends. So if any one is looking to buy insurance give these ladies a try. You won't be disappointed."
"Called about homeowners insurance 2 weeks ago they never called me back still have car insurance my be switching"
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