CubeSmart Self Storage of Brooklyn 338 3rd Avenue, Brooklyn, NY 11215

"Cubesmart is great. They are courteous and professional. This is my first time renting storage from them and I'm looking forward to their services! I'll give an update once I move in."

"Wow, the people at this Cubesmart (store #0931) are just fabulous! We interacted with both Sagirah and Giovanni in the process of renting and moving into our unit. Both went out of their way to be helpful, including by lending me a lock for a day, and allowing my movers to leave my keys for me at the front desk for a few hours. They are genuinely helpful, considerate, and understanding. I really appreciate it!"

"These corporate storage businesses are terrible. First off the biggest gripe is they'll more than double your price after 3-4 months. That's MORE THAN DOUBLE. Then because it's corporate you'll go through a sea of pressing numbers on the menu on the phone just to get something done. Too bad there aren't many small biz storage but just have this expectation. I was paying 670 for a 5x15 and online today it says it's renting out for the low price of 770. Imagine what that's gonna be in 3 months."

"We had a great experience with CubeSmart. The prices were good and the units were reasonably sized. Would use again. Shout out to Lavon at the front desk, who was super nice and helpful! He made the process very easy."

"I had a good experience here for a couple of years, but the smaller units that you have to access by ladder are basically impossible to reach into. The ladders aren't high enough and you have to maneuver awkwardly or (jump!) to get to your stuff in the back. I am 6' 1" so I don't know how a shorter person would even do it. In the fall, I was getting a couple of things out of mine and I slipped and fell, dislocating my shoulder, and injuring the other. I emailed asking if I could move my stuff to another unit, no reply. A couple of weeks later I found a voicemail that the regional manager had left, but then I called back, no reply. A few months later, I walked in, and asked about moving units. A young woman told me there were several larger units, on the ground, that were only $105-115 per month, and I was surprised as I though they were more like 150, and didn't want to increase my rent that much. I said great, she led me to see several rooms, we went back and forth and I finally decided on one, willing to increase my rent for the safety of access. Alas, I forgot my ID, so I said I would come back with my car and more stuff to load in, she says, great. A couple of hours later I come back with a loaded car, and ID, she starts to register me for the new room, and she flatly says, "you won't get the promotional rate, so it will be 150 for the room." What? I say, "well you didn't even mention that those were promotional rates." She says, "let me call my manager." Manager says, "correct, he will not get them." And that's that. I cancel the new room, she just says, "sorry about that," as though she did nothing wrong, and I leave, in the same predicament. I call the regional manager to explain this in a voicemail, no reply. Waste of day, waste of time, basically lied to my face about the rates for an hour."