Alaska Airlines - Newark Newark, NJ 07114

"Newark airport definitely needs some Tender, Love, and Care and Terminal B needs to be gutted and updated for this decade, not the 1990s. Alaskan Airlines was suppose to have a lounge, except they closed it. Food options are limited to fast food; pizza, subs, and fried clams (all be it, the Fish Market did offer salads, however given how drab the terminal looked I did not want to take chance when I have a six hour flight). Alaskan boarding was noneventful, however once on the plane I notice you have to pay for WiFi, even if you sit in First Class. If I am spending money on first class why should I have to also pay for WiFi. Next flight we will be finding a first class option that offers free WiFi. The seats are comfortable (x4) and the flight attendants are very nice and helpful. If you want to nickel and dime your customers we will find an airline with more amenities and free WiFi. The free WiFi will not even let me read my emails or google news, which is embarrassing if the airlines is trying to cater to Business people. It is really sad. You can watch movies, if you have a device for yourself and children, but this new plane 737-800/900 (according to the safety card) DOOES NOT HAVE SCREENS ON THE BACK OF SEATS."

"Very cool and modern new airport but somehow they forgot to put up any signage whatsoever and how to get to terminal 3. It's almost comical and as if Terminal 3 itself is some Phantom wing of this updated Airport Building. That being said most excellent food and restaurants"

"I forgot to bring my coat on board. Asked for a blanket from two attendants. They said blankets are only for 1st class. So, I had to freeze all the way from Ca - NJ. If I had something like Covid I would have died if that was the straw that broke the camels back."

"One of the worst terminal check-in staff experience here! The checkin staff are extremely slow and take 20 mins to checkin a regular passenger with just 3 of them on service. Alaska didn’t allow me to check in through the app or by calling reservations and asked me to check in at the airport counter, I arrived 3 hrs before my flight and had NO Check in BAGS yet just to get my boarding pass, I had to wait for an hour in queues. The queues are also extremely poorly marked almost purposefully to confuse passengers and the checkin staff are one of the most uninterested and unhelpful people I have seen at an airport! Please account for terrible Alaska service at Terminal B if you are flying outta here and come 3 hrs early."

"Deplorable experience with Alaska Air in Newark - enough to never fly with them again. Our 10:20am aircraft didn’t leave until after 9:30pm from SFO. Per AS recommendation, we switched to their 9:30pm other flight not tied to mechanical issues more than three hours before its departure. AS opted to pull the bags to the new flight. In Newark 5/6 bags made it, one did not. First, Ivy, the baggage agent was MIA. Then, she insisted my bag was on the flight but it wasn’t. Same thing happened to about 4-5 other families. She would not allow me to file the claim and kept stalling thinking it was on the next flight. Mind you, I informed her I just wanted to file the claim, did not want to wait and hope it was on the flight, as we had a hotel, car, and sick child, with none of us having any sleep in 24 hours. She refused and called her supervisor, who also was rude - Sharon. Sharon got a summary of events from Ivy. Sharon invited me into the office and advised me my bag was on the flight and I questioned the information because I had been told it was here, too, and all I wanted to do was to file a claim. She would not allow it. I’ve reported the conduct to the DoT, and central baggage who advised their behavior was not aligned to AS policy. Central baggage allowed me to file the claim. Ivy called midday to advise they had my bag and asked if I wanted it delivered or to come to Newark. The person in the background said “tell her delivery can take up to 2 days”. I told Ivy they could deliver it still. We hung up and I got a notification for an ETA next day, but good thing I checked the notice. Ivy arranged for it to ship home and not to the hotel address I gave her. Luckily, I could fix this myself. Central baggage found a two day delivery hard to believe and arranged for its delivery same day. AS never honored their bag delivery guarantee, or did anything about their mechanical delay that caused us to end up on a red eye."