Porter Airlines 1 Newark International Airport Street, Newark, NJ 07114

"Airline emailed me 2 hours before an international flight saying my flight was cancelled and rescheduled me for a flight the day after. I was already at the airport and they didn’t offer a hotel voucher. Avoid this airline at all costs."

"Very disappointing how frequent flyers are treated by Porter in Newark. Flew enough to get high VIPorter status, but often needed to haggle for simple advertised perks like the express security line. There’s also no point using the VIP checkin when people without status cut in and employees even ignore that line. Porter on Toronto side does a much better job."

"Flights cancelled or delayed very often. They cancelled my flight today. Offered a voucher to hotel with minimum explanation. I went to three different hotels as the voucher didn’t contain any info. Just the name. The hotel name is quite popular apparently so I travelled back and forth three times before I found the correct one. Service should be much improved. Sigh"

"After spending 13+ hrs being moved around and flights canceled at Pearson where we stood in lines only to be put in a different line, we gave up and booked Porter the next day. Every aspect of the Porter experience felt more comfortable and respectful. The staff are all so sweet, the space is so clean and there is a clear sense of pride around providing a smooth and elevated experience "

"To be honest, I really like Porter Airline. The staff are friendly and the flight was very smooth, albeit it was only a 1.5 hour flight from Toronto to NYC at night at around 7-8pm. Originally, our flight was delayed for an hour but the staff at the Toronto airport was kind enough to put us in an earlier flight since we were early enough to make it. Thanks to that, we didn't have to get stuck at the airport, bored out of our minds haha. Besides the very limited baggage requirements (we can only bring one backpack and no carry-on), everything else was honestly quick and painless."