United States Postal Service

"The United States Postal Service is the best. I go to the main Post Office for my money orders and to send off all my packages. Wouldn’t do it no other way."

"Had the weirdest encounter with an agent who has short pink hair and braces on. She told me USPS does not accept amazon boxes because they can't go to amazon and mail anything with USPS box, yes you read right. She then proceed to say she will take them this one time as if she was doing me a favor. My question is, why do you guys have unknowledgeable individuals in customer service?"

"Had a passport appointment and all the documents were submitted and fees were processed. 12 weeks later I received a letter from customs that my original birth certificate was missing. A parent's worst nightmare. No one answers the phone. I had to take time off, request an additional certificate and pay for it, including certified mail fees to ensure Custome receives the document and of course wait again... Very upset!"

"The grandeur of the architecture is elaborate & captivating, the staff were professional & steadfast! Easily worth at least one visit to see the shear magnitude and scale of the detail inside the office."

"Poor experiences on my last two visits. This does not refer to everybody working there, but, I had two very unsatisfactory first visits. Lined up 20 mins with 3 people in front of me, with a prepaid parcel to drop off, when getting my turn to drop off at the window, I was informed if I wanted a receipt, proof of drop off, I would need to use the self-drop off machine. This is not true, the agent could have given me a receipt at the window, but chose to be unhelpful , especially after I had lined up that length of time - no need to be like that. However, I went to use the machine thanking the agent for this I information. Upon using this location again, I attempted to use the self-drop off machine, for a different parcel - however encountering technical issues when the touch screen was not responding properly to scan the parcel, after a few attempts I went to the window to drop off the parcel and tried notifying the staff that I was having issues getting the machine to respond. Agent at the window (rudely) cut me off and tried to assume the reason why it would not work, instead of finding out the reason why. For example, “the way I applied the label”. Not true, this had no merit as I have prepared many parcels the same way previously, also for example when they scanned the parcel barcode at the window, there was zero issue. I was trying to do a courtesy by notifying them, there may be an issue with the machine, just in case they wanted to look at it, or at least I was having an issue with it and if they could help, but instead this was met with the agent over speaking me, having little patience, and limited social skills, in this interaction. It makes you question whether they would survive in the private sector, speaking to people like this. I will attempt to use this USPS again to see how the third time goes, but it’s been two consecutive poor performances, which makes me question using it again? Great building to visit, nice post office, just a shame the poor customer service I received."