Chase Bank,

840 Sunrise Highway, Bay Shore, New York 11706, United States

"The poor rating is for the outside machines. To often they don’t work. Especially the drive through machine. It’s old and slow. Update the thing already."

"I wish I could give Chase 0 stars. I opened an account with them and deposited my paycheck for maternity leave, mind you that's 2 months pay that I had been waiting on since March. They put a 10 day hold on my money because I am a new customer. No one told me when I opened the account that this would be done until they had my check deposited. I am sitting here after having a moment of relief completely stressed. I have a brand new baby and my MONTHS of salary is inaccessible to me. No one will help me. This hold makes absolutely 0 sense. I have been working since I was 14 and have never had a paycheck put on hold. This is cruel and unnecessary. As soon as my check clears I will be withdrawing my funds and closing my account. Worst experience ever."

"I was minding my business at the atm and this man came behind me and says “ok let me see your card” so I turn around looking at him like what! He then says he was an employee there, so I showed him my card & explained the strip was crappy so I have to put it in a few times before it works. He then walks off & says “Good Luck With Putting Your Boxes On”. So IF he was an employee then he would know like all EBT card holders know, Chase bank is used by the Department Of Social Services and you can use your card at their atm’s without being charged a fee. Plus I doubt extremely high that if I was a scammer, I wouldn’t have been there broad daylight while holding my dog with my car parked front & center. I know what he said wasn’t true, but it still hurt my feelings bad and I already suffer from depression and any type of social anxiety which keeps me from coming out the house during day hours. I’ve been using that atm twice a month for about 4 years only at night time because that’s when I feel the most comfortable. But ever since I got my little sidekick dog he’s helped me get out the house A LOT more doing things during normal hours of the day. But ever since that day, I’ve taken a TREMENDOUS step back because of that man & I remember exactly what he looks like. So to Chase bank; I know there are bad people in the world scamming others, but PLEASE train your employees better than him because the damage he’s caused me is extremely hard for me to overcome and I cry a lot because of it. His behavior was disgusting and he had no right to judge me and I wasn’t looking suspicious in any way or doing anything wrong."

"Such an unpleasant experience with the teller. I went to put a request for foreign currency and I asked to repeat my phone number a third time right before I leave just to make sure it was the right one. I have problems with memory. She told me she said it twice, but did not proceed to repeat it upon my request. I don’t think it takes time and effort to just repeat a phone number back. She could’ve easily said it. I didn’t even speak in a way that would have instigated a negative response as I could’ve easily understood her attitude and response. They need to be mindful that there are people that have difficulties and special needs. What if I didn’t speak English well? Or had an impairment? It’s easy to provide a good experience without escalating things."

"They have long lines it doesn't help when the customer and the tellers have an attitude. the tellers should know better"