Citi 18 East Main Street, Smithtown, NY 11787
About the Business
Welcome to Citi, your trusted partner in banking and finance located at 18 East Main Street, Smithtown, New York. At Citi, we are committed to providing exceptional financial services tailored to meet the unique needs of our clients. Whether you're looking to open a savings account, secure a loan, or explore investment opportunities, our experienced team is here to guide you every step of the way. With a focus on personalized service and innovative solutions, we aim to help you achieve your financial goals. Visit us today and discover the Citi difference in banking excellence.
Photos
Location & Phone number
18 East Main Street, Smithtown, New York 11787, United States
Hours open
Monday:
09:00 - 17:00
Tuesday:
09:00 - 16:00
Wednesday:
09:00 - 16:00
Thursday:
09:00 - 16:00
Friday:
09:00 - 17:00
Saturday:
10:00 - 14:00
Sunday:
Closed
Reviews
"The communication process was terrible. I went into this branch to get the information needed to open an account for my daughter who is 16. My wife and daughter went to this branch to make a deposit and inquired about the process to open an account and were told that all she needed was her school ID and her social security card. Then I went in yesterday and was told the same exact thing. Well today I brought my daughter in to this branch to open the account and was told that she now needed a letter from her guidance counselor. Not only is this unheard of and complete nonsense but had they told me this to begin with I would have attempted to get it but they also made me waste 3 trips. I have been a citi bank customer for almost 30 years and have never experienced this nonsense before. I am going to take all my money out of Citibank and go somewhere else and also tell everyone about this inefficiency. 4 months later I come back into this same bank with my daughter and her learners permit and now I’m told that we need her social security card as well. I enclosed a screen shot of Citi’s website which clearly does not say that. Now this is another wasted trip and wasted time. Clearly the employees need to be retrained"
"Waited and waited to confer with a banker which unfortunately never happened due to a time constraint. The staffing is inadequate, though there are plenty of empty cubicles."
"Three cheers for the teller who couldn’t make a simple deposit for a patron, but instead managed to lock out him out of his account. This “error” caused a 15 minute backlog. Two additional tellers were called in to untangle this mess while the patrons waiting on line were urged to be patient. The teller’s sad defense was that it was a “system error” when the only error was between her ears."
"I have been a customer at the Citibank in Smithtown for more than 18 years. The staff is friendly and efficient. I have always been served with respect and good service. The managers are great. They have assisted me with complicated banking problems. They go above and beyond with help and are caring."
"I just had my sister come to the branch today to deposit money to my account and she advised that she was treated in a condescending and disrespectful manner by teller that was rude to her. I am sending a letter to corporate about the poor customer service."
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