Bank of America (with Drive-thru ATM) 911 New York 112, Port Jefferson Station, NY 11776

"Everyone here has been helpful and friendly enough, but the reduced opening hours have been a pain sometimes"

"I’ve worked with many representatives, tellers, the manager and the financial advisor at this branch (personal banking, business banking, and Merrill Lynch accounts. Every person has been outstanding. They always take an interest with my concerns and investigate my issues. They are very accessible in person and via email. The staff is very professional, helpful, and attentive. As a result of my experience since September, I have moved many of my accounts from other institutions to Bank of America. I have accounts at four other institutions, however, my experience at this branch is far superior to all the others."

"Terrible experience!! 7 months ago I brought BOA Port Jefferson a notarized Will for their records where I was named sole beneficiary for my friends account. I was also executor and POA (Power of Attorney). They gave me checks with my name on them as POA AND POD (Payable on death) and put me on his account as both. I confirmed with them one month before he passed that all I would need was his death certificate when he passed to close out his account. My friend passed away and when I showed them the death certificate I was told "sorry-the associate was not supposed to put POD on your account." They will not give me the money until I pay $8000 for a probate lawyer! I will never utilize Bank Of America for anything."

"Bankers are nice and useful but I always have negative experience with bank tellers. They alway have nasty attitude with customers. I’ve been a platinum customer with bank of america for years but they treat me like I ask them for a favor every time I need to do some transactions. I withdrew my money from my saving account and deposited in other bank accounts where I can get higher interest and more respect."

"In reality every time I go to the tellers I always have a negative experience. Yesterday I had a great experience with the account manager to get a credit card, however I had to make a teller transaction before I left. Mind you I had my 4 month old with me the whole time. I’m not sure of her name (I could deff describe her though) but she was the rudest person I’ve ever talked to, even before I really told her what I needed, you could already tell she did not want to help me. She started to give me attitude, bobble her her and roll her eyes, she then continued to give me attitude when trying to explain a policy to me. Hey I respect the policy what I don’t respect is the attitude she gave me when she tried to explain it. After a rude explanation and an audible hufff she said well deal with the manager then....I have managed customer service for over 15 years and I would never accept one of my employees having such an attitude with a customer, customers are the reason she has a job after all right? The manager was nice and explained the policy to me but didn’t do it with a crazy attitude as the teller. After almost 2 years banking here, I can tell you I have never had a good experience when I go to a teller, it’s always something. The managers and the people who open accounts are always great, but why hire people that can’t resolve and issue and always depend on the manager to clean up their mess. The worse part is the negative experience is never bc something can’t be done it’s bc of the crazy attitude thetellers have. Again just to remind them, I am the customer, I am the reason you have a job! Honestly it was so much better when you guys had the teller assist in the atm, the people were much much nicer!"