Columbia Bank,

1500 Irving Street, Rahway, New Jersey 07065, United States

"I miss RSI. I always knew how much was in my account through their app. This one with Columbia Bank is horrible. I never get a clear statement of account. Things are pending for days at a time. Also, a FEE just to check your balance from an ATM?!!! Like I said I miss RSI BANK. I need to shop around for a new bank."

"I have been with RSI for over 40 years. Still there now that it is Columbia Bank. I went there today not knowing what to expect, first time after the merger. Anna Bayate-Roberts, Assistant Branch Supervisor, who takes care of my business for over 3 years is still there! And still as wonderful as before. For me nothing changed, great service, not rushed, care about what you have to say, offers products she fells I could be interested. Thank you Anna, I appreciate so much your help today, you went out of your way to make it work. Bank has good rates, but there is nothing more precious than an employee like Anna. I went back on Thursday, brought in money from another bank and opened another account, and a safe deposit box. Experience was even better. Spend with me at least two hours, assisted me by arranging for my POA to go to Marlboro branch, he lives pretty far to come to Rahway Branch. All this with patience, kindness and high professionalism. Hurray for Anna! I also want to thank Monica who is attending Safe Deposit boxes at 1500 Irving St. Rahway, NJ, very helpful and sweet and professional. Thank you Monica, you were great!"

"I’ve been a customer of RSI now Columbia for over 30 years. Now that they switched the bank charges my account a 5 dollar service fee. RSI never did that . I don’t want to do online banking. I rather have the hard copy, especially with all this hacking into peoples account. I’m very disappointed with the change over."

"I have had an a account here since I was a child, maybe 10 years old. I now have 4 accounts and my gs troop banks here too. I have had some small issues but everyone bends over backwards to fix it to YOUR liking. I also love walking into a bank and people know who you are. Never experienced that at other larger banks. I'm not going anywhere for awhile. Unless I leave the state, This is my bank for life!!! This is for RSI not Columbia bank."

"I never had any issues with staff when it was RSI either drive thru or lobby. My first experience with Columbia IRL was to be left waiting at the drive thru after sending the empty cartridge and stating i was there for checking withdrawal. i was told OK and the all three people that had been chatting in the drive thru area disappeared to the lobby."