Flagstar Bank,

156-02 Cross Bay Boulevard, Queens, New York 11414, United States

"They would change my bill for quarters"

"I wish i was able to give negative stars in a review. I really do. I recently opened up an account at this branch. After depositing a check, and a few days later attempting to withdraw money from my account, I was flagged for fraud because I deposited it via an ATM. I was then contacted by security and was told he looked me up and saw that it was really me, however, he did not appreciate my tone and that people who are upset are usually on the wrong side of things. The whole experience and handling of me was disgusting"

"I called ahead to ask if the notary was present. I then drove here during my lunch break to get paperwork required for my job notarized. I brought identification and money to pay a fee if required. The notary wasn't busy and never even looked at my documents, but proceeded to tell me that she couldn't notarize my paperwork because I didn't have an account with this bank. I had never heard of this "policy" before, notaries are supposed to be public servants. It was only later I did research and discovered that it's illegal in NY for a notary working in a bank to refuse someone because they don't have an account (New York Notary License Law section 195). I thought it would take 10 minutes, I then lost the next 2 hours going to 6 other banks/storefronts in search of a notary. I'm giving this place 5 stars because the employees were very nice. But I'm posting this negative review because the company hasn't responded to my complaints. I have a feeling New York Community Bank enforces a policy that's illegal because they don't want to pay people for performing their civic duty for "non customers." As such, I will never open an account here."

"Love this location. Customer service is great, they are all so nice and helpful."

"Can you do something about your flag, It looks horrendous."