Capital One Bank,

1735 Morris Avenue, Union, New Jersey 07083, United States

"This is a terrible branch to do any banking transaction at for any particular reasons. I made an ATM deposit here and instantly after the deposit the machine broke. Now there’s no receipt of my deposit and after calling customer service, I have to wait 45 days for an investigation. Additionally I called this bank and they never picked up the phone. Please avoid this bank at ALL cost if you appreciate your sanity."

"Very friendly staffs and top-notch customer service relationship."

"This is the worst branch in the United States. It actually had five ATM machines out of service at the same time for over a week. It’s disgusting and embarrassing and I closed my accounts"

"They go above and beyond for Small Businesses at this Capital One Branch. Highly recommend for all your banking. They will spend the time to create Business Escrow accounts here."

"Worst customer service ever!! I have been a customer with capital one for years now. I have multiple accounts with them and coming here to this branch made not want have accounts with them. I came in today to get some information regarding a business account. The lady who was “ helping me “ said. I need your business documents to see if we can help you today, if not we have to set you up with an appointment. “ she told me to wait. Once she called me to the front, she said “ for this type of account you have to make an appointment “ right there I wasn’t interested, why? 1. A simple hi how are you, what brings you in today? Changes everything. 2. At least give your customers some information about the business accounts? Not even a flyer was given! Not even a business card was given! 3. Customers want to feel welcomed and not pushed away especially loyal customers! Or even new business customers. 4. I called the branch 3 times, to ask if I have to set up an appointment but guess what? They never answered the phone. 5. She told me to open a business account a need a 250$ deposit. How are you going to tell me something like this and not give me no information about opening a business account? When I walk into branch I felt like they weren’t even interested on talking to me! I walked out not wanting to business with them. All I wanted was help and information since I’m a new business owner, but I didn’t get that from this location. This location is the reason why I’m canceling all of my accounts and moving on with another bank. I rather give my service to someone else."