Provident Bank

"Been with provident for 7 years now, i cannot believe you have to wait 7 to 10 business days for them to replace my debt card that is utterly sad. On top of that let us talk about the branch itself. First of all i do not like to be embarrassed of myself especially when i have to be racially profile by this White Karen women at the far left from the counter of asking for my id. I should not have to go through with all of this nonsense all because of my debt card has been shut down. Second, You guys need to know how you speak to your customers/clients well because i do not appreciate when i come into this branch like Im a child that is so disrespectful."

"the worst bank ever. They will get bought out very soon."

"Janice is extremely rude! After a phone conversation, I say "thank you", only to get the phone hung up in my ear. Not a "You're welcome" not a "have a nice day" not a "thanks for calling Provident", no, the phone just hangs up in my ear, and she did it twice. I called back to ask for her name and she did it again after I once again said, "thank you". No professionalism, not pleasant at all! Everytime I come to the bank I avoid her because she's never pleasant. People open their accounts here when they can choose any other bank, and then get met with rudeness! No appreciation for their customers. The security guard Dennis greets every single customer that comes through the doors and opens the door for everyone with a big smile and a warm welcome, he's absolutely wonderful and makes you feel so welcome! Cora is always pleasant with a warm smile! You need more employees like her."

"I came in to do a deposit for my mother and I went in with my son the security guard is nice and he asked me if he can give him chocolate I said no and he gave him anyways it shocked me. I can’t belive it how rude he when I said to him I told you no his answer was the kid said yes. I didn’t want to create a bigger thing then it was. He is allergic to milk please stay away from this place or they should hire a different guard that listens"