Citizens 255 Lafayette Street, Newark, NJ 07105

"The Hospitality from Monica Pires is top notch, very consistent and cares for her customers. Every time i visit this location, I always leave with a smile on my face and something to always learn from since I am also into the hospitality field. The consistency in Monica is really a top notch that shows she just doesn't do it to one customer but to everyone. Monica will create a lot of raving fans for your organization and I think she needs to be rewarded for this. She is always training new staff but never loses focus with assisting customers and also still with speed of service. I just have no choice than to also rave for this Employee because it's one in a hundred."

"These people are completely incompetent. I came here a few weeks ago to pay my mortgage, and then I started getting harassed by a lady on the phone saying that my payment has not been posted. That my money is lost. No one reached out from customer service to give me an update and I keep getting phone calls that I have missed a payment. How can you just loose 2k? I’m really frustrated, proceed with caution with this bank."

"Nasty service from the teller .few minutes ago .outside window car. Teller 3519 till 8. Seq 61. Brach 165. 1.32pm 01/12/21"

"Today I went to the Lafayette St. branch of Investors Bank in Newark Ironbound. The bank was "closed" or required an appointment by phone. I had to go back home and teach online and was in need of assistance with my ATM card which had been compromised. I had to time to return home without a new card. Ms. Cruz, alone in the bank with just one other employee, assisted me from A to Z. So kind, so helpful and so competent. She deserves a raise for her ability to get a job done with no dillydallying. Thank you, Ms. Cruz! Sincerely, an INVESTORS BANK customer"

"Experienced system temporary shutdown on more than one occasion. Once while out of state I was not able to access my account via phone, digital wallet nor to a customer service rep. Due to the system shutdown I was stranded ( I could not get an Uber safely home) embarrassed and afraid. I c"