Capital One Bank

"They deserve zero stars. It was Friday afternoon, 99 degrees out, I had heat stroke, was profusely sweating, and asked an employee if I could use the bathroom. This Ding Dong said "no" and such was the policy if I wasn't a member or doing business there. The customer he was tending to at the moment couldn't believe her ears and neither could I. I said I had HEAT STROKE. I could have died and this moron would have been like, "I'm sorry sir, our corporate handbook forbids us to be decent human beings. If you're able to make it down the block still alive, I hear the McDonalds has lukewarm water in their bathrooms.""

"They so rude I called them because I were having a lil issue with my account and they answered the phone and hung up on me when I said “hello”????."

"I came in to change a check because I made it payable to the wrong the person, but they refuse to change it and said I had to go to the branch who issued the check. I’ve done this process before and never had a problem. They were just lazy because it’s almost closing time. This is disgusting. Horrible branch"

"I don’t feel safe doing business here, no form of security in the building. Like this doesn’t make any sense… why isn’t there a security person working here …."

"I am a capital one credit card customer and received an offer to open a checking account. Went to this branch. There was a lady sitting at the tableat, heavy accent, slender, red head. She asked what type of id I had and I said I had my drivers license and my work id and since I’m a government employee, it’s also an identity id. In the most rude tone and with a sneer she said “great for you that you work for the government but that’s not what I asked” I was taken aback by her attitude and tone. She then told me to sit down and after a while said that they do not open the account on the branch but online. I started to leave and she said she would send me the link but I refuse to give her my number. I opened the account on a nearby TD BANK instead. You might as well close this branch, at the very least have these employees take a couple of classes in customer service and retention."